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Customer Support Representative

Overview

ESG is hiring a Customer Support Representative to service one of our large technology customers. This person will work within the education division. The focus will be on various support activities ranging from data entry to customer support.

Responsibilities

  • Service both internal and external customers
  • Customer Service support on phone and email
  • Learning Management System (LMS) Support
    • Maintain Course Schedule and logistics
    • Update Course Offerings
    • Process registration transactions
    • Assist customer with system issues related to LMS
  • Assist Inside Sales Team as needed
  • Handle various customer and client communications
  • Help support and route inbound messages (coming in from the web or education inbox)
  • Attend regular team calls and meetings when required
  • Work toward established goals and key metrics identified with management
  • Various administrative duties as needed

Requirements

  • Strong Excel Skills / Proficient with MS Office
  • Strong attention to detail
  • Ability to understand and follow processes and detailed instructions
  • Familiarity with Learning Management Systems (LMS) is a plus
  • Good at managing multiple tasks
  • Efficient with data-entry projects
  • Excellent communication skills – written and verbal
  • Problem solver who performs well without supervision
  • Willingness to learn new skills and is coachable
  • Ability to maintain confidential customer information as provided

To apply, please send resume, cover letter and salary requirements to careers@esgsuccess.com.