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Customer Onboarding — Measuring Time To Value

Your customer has bought your software, and they’re excited to dig in and start using it! But, how do you avoid the pitfall of managing their onboarding via a standardized checklist driving toward a timely go-live, and then moving on quickly to the next customer? Jennifer, our resident onboarding expert, coined the “Tupperware Cupboard” analogy. […]

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