Peter is well-known in the Customer Success industry as a visionary thought leader, having previously held senior roles in both Customer Success and Marketing at Oracle, BMC Software, and as the first Vice President of Customer Success Research at Technology Services Industry Association (TSIA). In his role at ESG, Peter enables Customer Success leaders to understand what it takes to transform their practices to meet the ever-evolving needs of modern customers in the subscription economy. In addition to his role as a client-facing executive at ESG, Peter serves as an advisor and board member for several Customer Success organizations, and has been honored with numerous industry awards, including being named a Top 25 Customer Success Influencer in both 2020 and 2021.
Peter lives in the heart of Toronto, Ontario with his wife, where they enjoy the restaurants, culture, and all the beauty the city has to offer.