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3 Customer Success Best Practices to Scale People & Automation
In a fast-paced, resource-strapped world, solving problems through automation is a no-brainer. Auto-delivering customer communications through technology can cost less and is often faster. Plus, hurried customers who just need answers love real-time, no hassle responses. What customers don’t love is never having the option of human engagement — even when they don’t realize they’re […]
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Thoughts Post Pulse: Failure & the Value of Customer Success
I rarely look forward to long flights. However, my flight from San Francisco to Cincinnati after Gainsight Pulse 2018 was an exception. The 4+ hour journey gave me time to digest and reflect on everything I encountered over the past two days. From the information-packed sessions to the Ferris Wheel, there was a lot to […]
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