With more than 30 years of experience in the Technology and Services industry, Michael has proven to be an influential leader maximizing employee productivity, improving customer satisfaction, and helping businesses grow. He is passionate about providing a world class customer experience and is driven to help organizations succeed.
Michael joined ESG as CEO in November 2016. Before that, Michael spent five years with ServiceSource where he led a worldwide sales team and developed service offerings that increased end-customer renewal rates and average customer lifetime value.
When he’s not working, Michael enjoys coaching youth sports and spending time with his wife and three children.
Sheik brings a unique set of strengths to ESG, most notably his ‘roll up your sleeves’ attitude when it comes to driving Customer Success. With nearly a decade in the technology and SaaS space, including his previous role working on multiple enterprise-level portfolios at ServiceSource, Sheik has collaborated with executives and their teams in both building and implementing strategy in the workforce. His strong leadership and problem-solving skills have proven effective in working with B2B manufacturing, distribution, and niche markets. His focus on truly understanding a business’ needs drives his methodology that leads to real business impacts and results.
Although Sheik has lived in beautiful Toronto, busy New York, and sunny Florida, he now resides in the Mile High City. When not working, he enjoys a healthy appetite of traveling, hiking the Rocky Mountains, and taking full advantage of the live music and brewery scene Denver has to offer.
Ted has over 20 years of financial management experience and a successful history of planning, developing, and implementing strategic business objectives that have provided substantial cost savings in numerous and varied areas of organizations. As a financial leader, Ted has built successful teams by setting clear expectations and has motivated employees to new levels of achievement. His leadership skills have helped him maintain profitable working relationships with individuals from all levels, including clients and vendors.
Prior to joining ESG, Ted served as Controller and General Manager of various Starwood and IHG hotels. Ted received his Bachelor’s degree from Spring Hill College and is an avid cyclist and triathlete. He is also a member of the Board of Directors for the Cincinnati North chapter of the Institute of Management Accountants and Treasurer for the Cincinnati Triathlon Club.
Colby’s professional passion is building foundations that create positive customer outcomes, and he brings over 20 years of operational expertise in technology and software to ESG. He has deep experience leading Customer Success, Onboarding & Implementation, Professional Services and Support teams. His ability to see the big picture and focus on building the right foundational structure within businesses of all shapes and sizes comes in handy.
Colby lives in Denver, Colorado and enjoys spending time with his wife and family. Colby is a lifelong martial artist and an outdoor enthusiast.
Melissa is committed to fostering a culture of collaboration and continuous improvement within customer success departments. By aligning team goals with business objectives, she helps organizations deliver exceptional service, enhance client retention, and build long-lasting relationships. Her expertise lies in identifying inefficiencies, leveraging data-driven insights, and introducing technology solutions that empower customer success teams to perform at their best. Her goal is to create seamless, impactful customer experiences that contribute to both short-term wins and long-term business success.
Originally from Cleveland, Ohio, Melissa now calls Denver, Colorado home. In her free time, you can find her traveling the world racing and representing Team USA, or locally training for triathlons and spending time relaxing with her husband and their cats.