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MICHAEL HARNUM

Chief Executive Officer

With more than 28 years of experience in the Technology and Services industry, Michael has proven to be an influential leader maximizing employee productivity, improving customer satisfaction and helping businesses grow. He is passionate about providing world class customer care and is driven to help organizations succeed.

Michael joined ESG as CEO in November 2016. Before that, Michael spent five years with ServiceSource where he led a worldwide sales team and developed service offerings that increased end-customer renewal rates and average customer lifetime value.

When he’s not working, Michael enjoys coaching youth sports and spending time with his wife and three children.

TED HYLE

Vice President, Finance & Administration

Ted has over 20 years of financial management experience and a successful history of planning, developing and implementing strategic business objectives that have provided substantial cost savings in numerous and varied areas of organizations. As a financial leader, Ted has built successful teams by setting clear expectations and has motivated employees to new levels of achievement. His leadership skills have helped him maintain profitable working relationships with individuals from all levels, including clients and vendors.

Prior to joining ESG, Ted served as Controller and General Manager of various Starwood and IHG hotels. Ted received his Bachelor’s degree from Spring Hill College and is an avid cyclist and triathlete. He is also a member of the Board of Directors for the Cincinnati North chapter of the Institute of Management Accountants and Treasurer for the Cincinnati Triathlon Club.

MEGAN MACALUSO

Vice President, Customer Success & Operations

Client advocacy and crafting solutions for her business partners are Megan’s professional passions, and she brings to ESG a thoughtful and dynamic client-centric approach. Megan believes strongly in building robust, principled, and smart solutions for her clients, with a unique skill set to meet those goals.

Megan has held a myriad of leadership and strategic positions within technology and services. She has strong Business Development and Account Management experience, in addition to Project and Program Management roles where she successfully implemented and expanded a diverse set of accounts and technology platforms.

During her six-year tenure at ServiceSource, Megan led inside sales teams that consistently hit targets on behalf of her clients, project managed large and complex technical implementations and provided Customer Success Program Management for the largest strategic global accounts. While at TelStar Hosted Services, she specialized in Customer Success and Business Development, providing telecommunication solutions and on-going client support.

Megan resides in Denver with her son and husband, enjoys Jeeping in the Rocky Mountains, and spending time with friends and family.

SHEIK AYUBE

Senior Director of Business Development

Sheik brings a unique set of strengths to ESG, most notably his ‘roll up your sleeves’ attitude when it comes to driving Customer Success. With half a decade in the technology and SaaS space, including his previous role working on multiple enterprise-level portfolios at ServiceSource, Sheik has collaborated with executives and their teams in both building and implementing strategy in the workforce. His strong leadership and problem-solving skills have proven effective in working with B2B manufacturing, distribution, and niche markets. His focus on truly understanding a business’ needs drives his methodology that leads to real business impacts and results.

Although Sheik has lived in beautiful Toronto, busy New York, and sunny Florida, he now resides in the Mile High City. When not working, he enjoys a healthy appetite of traveling, hiking the Rocky Mountains, and taking full advantage of the live music and brewery scene Denver has to offer.

JEFF JONES

Director of Customer Delivery

With over 20 years of sales and leadership experience in industries ranging from banking and freight brokerage to services and technology, Jeff brings a strong background of sales excellence to his role leading ESG’s client delivery teams. Before joining ESG, he held sales leadership roles at Total Quality Logistics and Union Savings Bank. Jeff has been honored with numerous sales awards throughout his career, and fosters this same culture of excellence in his team. Jeff has a passion for coaching and developing a diverse workforce to drive maximum revenue growth for ESG customers.

Jeff is fondly known in our office as ‘Jonesy’. In his free time, Jeff enjoys playing golf and volleyball, watching a good movie, and spending time with his family.

MARLEY WAGNER

Director of Marketing

Guided by expertise in digital engagement, marketing strategy, and brand identity, Marley is our go-to girl for all things digital. Marley leads both ESG’s own marketing and brand initiatives, as well as our Digital Customer Success practice. Using the power of automation, Marley and her team cultivate campaigns that build demand and improve customer adoption, retention, and value for both ESG and our clients.

Before joining ESG, Marley led marketing programs within startups, nonprofits, retail, and the arts. Her multi-industry experience has developed her unique approach, which combines a carefully crafted balance of both creativity and analytics to deliver tangible results.

A Minnesota native, Marley now calls the Mile High City home. In her free time, you can find her devouring true crime podcasts, traveling, or exploring the Rockies with her husband and their pup Luna.