Over ESG’s 17 years working with technology companies and their end users to provide value and ramp up revenues, we’ve built a culture of excellence. We’re smart and agile, and laser-focused on real solutions to your challenges.
It’s not all about the bottom line — we’re also focused on doing the right thing. We’re not looking to be just another SaaS vendor, we want to build long-term partnerships that make us just as invested in the success of your company as you are. We hire great people who care deeply about their customers, and we approach every partnership with a custom program tailored to your specific criteria for success.
We hire virtual Customer Success Managers (vCSMs) with specific expertise and knowledge applicable to customer engagement across a wide variety of industries. Our vCSMs dive into the culture of our clients as though they work there themselves, providing focused and personal attention to your end users, maintaining your brand message, and keeping up the attitudes and feeling that you’ve worked so hard to cultivate.
Simply put, we’re the experts in Customer Success. We bring ingenuity, flexibility, and focus to every project, treating your customers as though they were our own. We pride ourselves on our scientific approach to building our programs, and we implement them with energy and speed. We’re smart. We’re fun. We work really hard. And we get results.
Very few companies reach 100% of their customer base with any type of proactive communication. We’re addressing these issues by providing both best practices and execution for some of the largest technology brands in the marketplace today.
Are you ready to see how our process-driven formula and passionate CSaaS experts can launch your Customer Success practices into the stratosphere? Let’s chat.