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RECENT EVENTS

Webinar: The Crisis of Confidence in Customer Success

Presented by ESG CEO Michael Harnum. Hosted by ClientSuccess. Watch the recording.

Webinar: How to Push Through Big Projects During the Slowdown

Presented by Megan Macaluso, ESG VP of Customer Success & Operations. Hosted by ClientSuccess. Watch the recording

Podcast: Being a Team Matters

ESG CEO Michael Harnum sits down with Scott Webb of Kitchen Traffic to discuss what building, growing and managing a Customer Success team is like in 2020. Hosted by the Sharpen Your Knife podcast. Listen to the episode.

Webinar: Digital Customer Success Strategies to Drive User Adoption

Presented by Megan Macaluso, ESG VP of Customer Success & Operations. Hosted by ChurnZero. View the webinar on-demanddownload the presentation, or read the Q&A recap

Webinar: Breaking Stereotypes – Building Scalable Customer Success Programs in non-SaaS Companies

Presented by Megan Macaluso, ESG VP of Customer Success & Operations and Ashley McIlwain, Lead Customer Success Manager at Essity. Hosted by Strikedeck. Access the recording or download the presentation

Webinar: Why Customer Success Should Embrace Owning Revenue

Presented by Megan Macaluso, ESG VP of Customer Success & Operations and Mark Stoddard, VP of Sales & Marketing at ClientSuccess. View the recording

2019: THAT’S A WRAP!

2019 was jam-packed with inspiring, impactful events. We’re proud to have shared our knowledge throughout the year.

The True Costs of Customer Success

Presented at Customer SuccessCon Boston & Denver by Michael Harnum, ESG CEO

CS & Sales Delivering Unified Customer-First Experiences

Presented at Boulder Startup Week & Denver Startup Week, featuring panelist Sheik Ayube, ESG Director of Business Development

Approaching Digital Customer Communication as an Experiment

Presented on Strikedeck Webinar by Megan Macaluso, ESG VP of Strategic Development and Carlos Quezada, Head of Customer Success at Aruba Networks

The Success Triad: How People, Technology & Partners Come Together to Drive Success at Scale

Presented at Pendomonium by Michael Harnum, ESG CEO, Shreesha Ramdas, CEO and Co-Founder of Strikedeck, and Ashley McIlwain, Customer Success Manager at Essity

The Journey Map – Uncovering your Customer’s Buried Treasure

Presented at KAMCon by Megan Macaluso, ESG VP of Strategic Development

Customer Success is a Hypothesis Machine

Presented on Helping Sells Radio by Megan Macaluso, ESG VP of Strategic Development

The True Costs & ROI of Customer Success

Presented at Technology & Services World (TSW) by Michael Harnum, ESG CEO

Lessons Learned: Leveraging a Partner to Build a Customer Success Organization

Presented at Technology & Services World (TSW) by Megan Macaluso, ESG VP of Strategic Development and Carlos Quezada, Head of Customer Success at Aruba Networks

Onboarding – Tech Touch vs. Human Touch

Presented on Strikedeck Radio by Megan Macaluso, ESG VP of Strategic Development

The Crisis of Confidence in Customer Success

Presented at Customer SuccessCon Seattle by Michael Harnum, ESG CEO

Key Focus Areas of Top-Performing Customer Success Teams in 2020

Presented on UserIQ Webinar featuring panelist Megan Macaluso, ESG VP of Strategic Development