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UPCOMING EVENTS


[Webinar] Customer Success Leadership Study Results Revealed


With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been nothing short of challenging in many ways.

To help us continue to learn and grow, ChurnZero, ESG, and Higher Logic, invited Customer Success leaders to participate in a survey to share their experiences of where they fit within their organization and the influence they have. Join this webinar to:

• Benchmark your team against others in the industry
• Get firsthand reactions from leading consultants
• Take away maturity and growth recommendations for your team

Speakers: Megan Macaluso, VP of Customer Success & Operations at ESG and Jay Nathan, Chief Customer Officer at Higher Logic

Wednesday, December 16, 2 – 3 PM EST | View details & register here

RECENT EVENTS

BIG RYG Customer Success Conference: Operationalizing Iteration & Continuous Improvement for CS

ESG VP of Customer Success & Operations Megan Macaluso presented at the first annual BIG RYG Customer Success Conference alongside speakers from ChurnZero, Gainsight, Pendo, G2, MailChimp, and Higher Logic. Watch her session or view all On-Demand sessions.

[Podcast] Helping Sells Radio Podstorm

ESG VP of Customer Success & Operations Megan Macaluso joins Helping Sells Radio host Bill Cushard for an experimental podstorm mini-series. They rant about work, including contact hoarding, adoption (and why it’s a fool’s errand), death by synergy, and budgets. Listen to Episode 1 or Episode 2

[Podcast] Creating Channel and Partner Success Programs

ESG VP of Customer Success & Operations Megan Macaluso discusses how to enable partners to be successful with Customer Imperative’s Jay Nathan. Hosted by the Gain Grow Retain: B2B SaaS Customer Success podcast. Listen to the episode

[Webinar] How Your Organization Can Achieve a Customer First Transformation

Moderated by Megan Macaluso, ESG VP of Customer Success & Operations with panelists Abby Hammer, Chief Customer Officer at ChurnZero and Robin van Lieshout, CEO & Co-Founder at inSided. Hosted by ChurnZero. Watch the recording

[Webinar] The Crisis of Confidence in Customer Success

Presented by ESG CEO Michael Harnum. Hosted by ClientSuccess. Watch the recording

[Webinar] How to Push Through Big Projects During the Slowdown

Presented by Megan Macaluso, ESG VP of Customer Success & Operations. Hosted by ClientSuccess. Watch the recording

[Podcast] Being a Team Matters

ESG CEO Michael Harnum sits down with Scott Webb of Kitchen Traffic to discuss what building, growing and managing a Customer Success team is like in 2020. Hosted by the Sharpen Your Knife podcast. Listen to the episode

[Webinar] Digital Customer Success Strategies to Drive User Adoption

Presented by Megan Macaluso, ESG VP of Customer Success & Operations. Hosted by ChurnZero. View the webinar on-demanddownload the presentation, or read the Q&A recap

[Webinar] Breaking Stereotypes – Building Scalable Customer Success Programs in non-SaaS Companies

Presented by Megan Macaluso, ESG VP of Customer Success & Operations and Ashley McIlwain, Lead Customer Success Manager at Essity. Hosted by Strikedeck. Access the recording or download the presentation

[Webinar] Why Customer Success Should Embrace Owning Revenue

Presented by Megan Macaluso, ESG VP of Customer Success & Operations and Mark Stoddard, VP of Sales & Marketing at ClientSuccess. View the recording

2019: THAT’S A WRAP!

2019 was jam-packed with inspiring, impactful events. We’re proud to have shared our knowledge throughout the year.

The True Costs of Customer Success

Presented at Customer SuccessCon Boston & Denver by Michael Harnum, ESG CEO

CS & Sales Delivering Unified Customer-First Experiences

Presented at Boulder Startup Week & Denver Startup Week, featuring panelist Sheik Ayube, ESG Director of Business Development

Approaching Digital Customer Communication as an Experiment

Presented on Strikedeck Webinar by Megan Macaluso, ESG VP of Strategic Development and Carlos Quezada, Head of Customer Success at Aruba Networks

The Success Triad: How People, Technology & Partners Come Together to Drive Success at Scale

Presented at Pendomonium by Michael Harnum, ESG CEO, Shreesha Ramdas, CEO and Co-Founder of Strikedeck, and Ashley McIlwain, Customer Success Manager at Essity

The Journey Map – Uncovering your Customer’s Buried Treasure

Presented at KAMCon by Megan Macaluso, ESG VP of Strategic Development

Customer Success is a Hypothesis Machine

Presented on Helping Sells Radio by Megan Macaluso, ESG VP of Strategic Development

The True Costs & ROI of Customer Success

Presented at Technology & Services World (TSW) by Michael Harnum, ESG CEO

Lessons Learned: Leveraging a Partner to Build a Customer Success Organization

Presented at Technology & Services World (TSW) by Megan Macaluso, ESG VP of Strategic Development and Carlos Quezada, Head of Customer Success at Aruba Networks

Onboarding – Tech Touch vs. Human Touch

Presented on Strikedeck Radio by Megan Macaluso, ESG VP of Strategic Development

The Crisis of Confidence in Customer Success

Presented at Customer SuccessCon Seattle by Michael Harnum, ESG CEO

Key Focus Areas of Top-Performing Customer Success Teams in 2020

Presented on UserIQ Webinar featuring panelist Megan Macaluso, ESG VP of Strategic Development