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UPCOMING EVENTS

Virtual Event: ChurnZero’s BIG RYG

BIG RYG is the annual conference for Customer Success leaders and your teams. An acronym for Red, Yellow and Green, RYG represents the common indicators of customer health. This free half-day virtual event focuses on what it takes to deliver exceptional ongoing customer value at all levels of your organization. With a mantra ‘Speak Simply, Be Real, and Challenge the Audience’, we’ll address the most current, relevant and emerging Customer Success topics.

ESG’s Megan Macaluso will host a session on Operationalizing Iteration & Continuous Improvement for CS

Thursday, October 8, 12 – 6 PM EST | Hosted by ChurnZero | Register here

RECENT EVENTS

Podcast: Helping Sells Radio Podstorm

ESG VP of Customer Success & Operations Megan Macaluso joins Helping Sells Radio host Bill Cushard for an experimental podstorm mini-series. They rant about work, including contact hoarding, adoption (and why it’s a fool’s errand), death by synergy, and budgets. Listen to Episode 1 or Episode 2

Podcast: Creating Channel and Partner Success Programs

ESG VP of Customer Success & Operations Megan Macaluso discusses how to enable partners to be successful with Customer Imperative’s Jay Nathan. Hosted by the Gain Grow Retain: B2B SaaS Customer Success podcast. Listen to the episode

Webinar: How Your Organization Can Achieve a Customer First Transformation

Moderated by Megan Macaluso, ESG VP of Customer Success & Operations with panelists Abby Hammer, Chief Customer Officer at ChurnZero and Robin van Lieshout, CEO & Co-Founder at inSided. Hosted by ChurnZero. Watch the recording

Webinar: The Crisis of Confidence in Customer Success

Presented by ESG CEO Michael Harnum. Hosted by ClientSuccess. Watch the recording

Webinar: How to Push Through Big Projects During the Slowdown

Presented by Megan Macaluso, ESG VP of Customer Success & Operations. Hosted by ClientSuccess. Watch the recording

Podcast: Being a Team Matters

ESG CEO Michael Harnum sits down with Scott Webb of Kitchen Traffic to discuss what building, growing and managing a Customer Success team is like in 2020. Hosted by the Sharpen Your Knife podcast. Listen to the episode

Webinar: Digital Customer Success Strategies to Drive User Adoption

Presented by Megan Macaluso, ESG VP of Customer Success & Operations. Hosted by ChurnZero. View the webinar on-demanddownload the presentation, or read the Q&A recap

Webinar: Breaking Stereotypes – Building Scalable Customer Success Programs in non-SaaS Companies

Presented by Megan Macaluso, ESG VP of Customer Success & Operations and Ashley McIlwain, Lead Customer Success Manager at Essity. Hosted by Strikedeck. Access the recording or download the presentation

Webinar: Why Customer Success Should Embrace Owning Revenue

Presented by Megan Macaluso, ESG VP of Customer Success & Operations and Mark Stoddard, VP of Sales & Marketing at ClientSuccess. View the recording

2019: THAT’S A WRAP!

2019 was jam-packed with inspiring, impactful events. We’re proud to have shared our knowledge throughout the year.

The True Costs of Customer Success

Presented at Customer SuccessCon Boston & Denver by Michael Harnum, ESG CEO

CS & Sales Delivering Unified Customer-First Experiences

Presented at Boulder Startup Week & Denver Startup Week, featuring panelist Sheik Ayube, ESG Director of Business Development

Approaching Digital Customer Communication as an Experiment

Presented on Strikedeck Webinar by Megan Macaluso, ESG VP of Strategic Development and Carlos Quezada, Head of Customer Success at Aruba Networks

The Success Triad: How People, Technology & Partners Come Together to Drive Success at Scale

Presented at Pendomonium by Michael Harnum, ESG CEO, Shreesha Ramdas, CEO and Co-Founder of Strikedeck, and Ashley McIlwain, Customer Success Manager at Essity

The Journey Map – Uncovering your Customer’s Buried Treasure

Presented at KAMCon by Megan Macaluso, ESG VP of Strategic Development

Customer Success is a Hypothesis Machine

Presented on Helping Sells Radio by Megan Macaluso, ESG VP of Strategic Development

The True Costs & ROI of Customer Success

Presented at Technology & Services World (TSW) by Michael Harnum, ESG CEO

Lessons Learned: Leveraging a Partner to Build a Customer Success Organization

Presented at Technology & Services World (TSW) by Megan Macaluso, ESG VP of Strategic Development and Carlos Quezada, Head of Customer Success at Aruba Networks

Onboarding – Tech Touch vs. Human Touch

Presented on Strikedeck Radio by Megan Macaluso, ESG VP of Strategic Development

The Crisis of Confidence in Customer Success

Presented at Customer SuccessCon Seattle by Michael Harnum, ESG CEO

Key Focus Areas of Top-Performing Customer Success Teams in 2020

Presented on UserIQ Webinar featuring panelist Megan Macaluso, ESG VP of Strategic Development