ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, optimize, and transform your CS organization.
Our customized CSaaS programs include processes, thought leadership, consultation, marketing and digital communication services, technology administration, unique insights, and exceptional experiences delivered directly to your customers.
We know the challenges that Customer Success leaders face, and we’re here to be part of the solution. Your Customer Success strategies serve as our north star, so we can take on aspects of your business that require a focused and results-driven approach that you may not be able to provide on your own today.
We’re here to help you improve your metrics and accomplish your ultimate goal of reduced churn and increased retention.
ESG manages small to mid-size customers throughout their entire customer lifecycle.
ESG ensures smooth handoff from sales and runs new customer implementations.
ESG develops and executes tech-touch strategies to keep customers in-the-know.
ESG sells customer education to drive revenue and educate product end-users.
Our people and expertise are the driving forces behind all of our Customer Success initiatives. From Onboarding and Education to Lifecycle Management and Digital Customer Success, we’ve got you covered.
We’re Customer Success experts passionate about delivering Customer Lifecycle Management, Education, Digital Customer Success, and Onboarding strategies that work. Our nearly two decades of experience at the forefront of Customer Success strategies and solutions inform each and every project. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.
Utilizing a Customer Success tool can be an invaluable part of your customer engagement strategy, but with the ever-growing number of providers and platforms, it’s difficult to know which solution is the right fit for your business. A tool won’t magically fix the challenges you face or fill in any gaps you may have in […]READ MORE
Tying Customer Success to your company’s strategic growth (aka revenue) can be tricky to maneuver. Yet, for most Customer Success organizations, embracing revenue goals is the only way to have a seat at the table as your company expands and evolves. To really prove your value to senior leadership, CS metrics must have a direct […]READ MORE