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WHAT WE DO

ESG delivers Customer Success as a Service (CSaaS).

We build and support customized programs that extend, optimize, and grow your Customer Success organization.

We will partner closely on your Customer Success strategies and help execute on those strategies by delivering processes, technology solutions, thought leadership, consultation, marketing and digital communication services, unique insights, and exceptional experiences directly to your customers.

Our programs include our Virtual Customer Success Managers (vCSMs) that will extend your customer coverage by reaching out to your end users, complementing your internal resources and strategy as a critical part driving results for your organization.

Our process-driven formula is built on our unparalleled experience helping clients realize maximum value. How do we do it? By turning deep insights into successful customer lifecycle management strategies. From onboarding and building awareness through usage, value realization, and advocacy, our results-driven approach impacts every stage of the customer lifecycle.

DIVE IN

Customer Lifecycle Management

ESG manages small to mid-size customers throughout their entire customer lifecycle.

Onboarding

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ESG ensures smooth handoff from sales and runs new customer implementations.

Digital Customer Communication

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ESG develops and executes tech-touch strategies to keep customers in-the-know.

Education Sales

ESG sells customer education to drive revenue and educate product end-users.

HOW WE DO IT

Our people and expertise are the driving forces behind all of our Customer Success initiatives. From Onboarding and Education to Lifecycle Management and Digital Communication, we’ve got you covered.

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RESULTS

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CASE STUDY: ESG HELPS MARKETO BREAK TRAINING REVENUE & ATTENDANCE RECORDS

DISCOVER
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CASE STUDY: ESG HELPS VMWARE

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WHO WE ARE: WHAT CAN ESG DO FOR YOU?

DISCOVER

WHO WE ARE

We’re Customer Success experts passionate about delivering Customer Lifecycle Management, Education, Digital Customer Communication, and Onboarding strategies that work. Our nearly two decades of experience at the forefront of Customer Success strategies and solutions inform each and every project. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.

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OUR KNOWLEDGE

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THE 10 SIMPLE* TRAITS OF AN AWESOME CSM

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NEUROSCIENCE AND CUSTOMER SUCCESS: BUILDING A STRATEGY THAT SUPPORTS HUMAN INTERACTION

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ONBOARDING YOUR CUSTOMERS WITH PURPOSE, MOMENTUM, AND PRECISION

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OPPORTUNITY IS KNOCKING

Are you passionate about helping businesses achieve their goals through Customer Success strategies? We’re hiring. Apply today to join our team.  

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ARTICLES

Fundamentals: Basic Leading and Lagging Indicators in Customer Success

Leading and lagging indicators provide useful ways to look at the cause and effect relationship among various KPIs. It can get a bit complicated the deeper you dive. To keep things simple, think about breaking things down to an ACTIONS=RESULT equation, where leading indicators represent the action and lagging indicators the result. To apply this, […]

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Strategies for Making High-Touch and Tech-Touch Friends, Not Enemies.

Today’s customers expect (and sometimes demand) a never-ending wheel of attraction, engagement, and retention after purchasing both the simplest and most complex of SaaS offerings. So, when the volume of customers creeps up, and we’re focused on deploying a tech-touch heavy approach, how do we stay engaged with the personal element of our customers? And […]

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OUR CUSTOMERS, PARTNERS, AND AFFILIATIONS

Dell EMC logo Juniper logo Absencesoft logo Aruba logo Customer Success Association logo VMWare logo Infoblox logo Genesys logo Essity logo TSIA logo

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