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WHAT WE DO

ESG delivers Customer Success as a Service® (CSaaS).

We build and support customized programs that extend, optimize, and grow your Customer Success organization.

We will partner closely on your Customer Success strategies and help execute on those strategies by delivering processes, technology solutions, thought leadership, consultation, marketing and digital success services, unique insights, and exceptional experiences directly to your customers.

Our programs include our Virtual Customer Success Managers (vCSMs) that will extend your customer coverage by reaching out to your end users, complementing your internal resources and strategy as a critical part driving results for your organization.

Our process-driven formula is built on our unparalleled experience helping clients realize maximum value. How do we do it? By turning deep insights into successful customer lifecycle management strategies. From onboarding and building awareness through usage, value realization, and advocacy, our results-driven approach impacts every stage of the customer lifecycle.

DIVE IN

Customer Lifecycle Management

ESG manages small to mid-size customers throughout their entire customer lifecycle.

Onboarding

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ESG ensures smooth handoff from sales and runs new customer implementations.

Digital Customer Success

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ESG develops and executes tech-touch strategies to keep customers in-the-know.

Education Sales

ESG sells customer education to drive revenue and educate product end-users.

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HOW WE DO IT

Our people and expertise are the driving forces behind all of our Customer Success initiatives. From Onboarding and Education to Lifecycle Management and Digital Customer Success, we’ve got you covered.

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RESULTS

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CASE STUDY: ESG HELPS MARKETO BREAK TRAINING REVENUE & ATTENDANCE RECORDS

DISCOVER
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CASE STUDY: ESG HELPS VMWARE

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WHO WE ARE: WHAT CAN ESG DO FOR YOU?

DISCOVER

WHO WE ARE

We’re Customer Success experts passionate about delivering Customer Lifecycle Management, Education, Digital Customer Success, and Onboarding strategies that work. Our nearly two decades of experience at the forefront of Customer Success strategies and solutions inform each and every project. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.

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OUR KNOWLEDGE

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THE 10 SIMPLE* TRAITS OF AN AWESOME CSM

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NEUROSCIENCE AND CUSTOMER SUCCESS: BUILDING A STRATEGY THAT SUPPORTS HUMAN INTERACTION

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ONBOARDING YOUR CUSTOMERS WITH PURPOSE, MOMENTUM, AND PRECISION

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OPPORTUNITY IS KNOCKING

Are you passionate about helping businesses achieve their goals through Customer Success strategies? We’re hiring. Apply today to join our team.  

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ARTICLES

The Crisis of Confidence in Customer Success: Presentation Recap

Since 2013, the Customer Success Association has been hosting Customer SuccessCon, a conference designed to look at the current state of the profession and into its future. It brings together some of the most experienced and forward-thinking minds in the Customer Success community. ESG was proud to sponsor and present at all of this year’s […]

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Revenue Optimization and Customer Success

One of the biggest business lessons of the last decade has been that keeping your current customers is just as important as acquiring new customers. In the age of SaaS, this is an indisputable fact. But there’s more to the success of your business than just retaining customers. You also have to think long-term, ensuring […]

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OUR CUSTOMERS, PARTNERS, AND AFFILIATIONS

Dell EMC logo Juniper logo Absencesoft logo Aruba logo Customer Success Association logo VMWare logo Infoblox logo Genesys logo Essity logo TSIA logo

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