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WHAT WE DO

ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization.
We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention.

Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization.

ESG identifies specific areas of strength and growth opportunity for your business.

ESG improves your Customer Success maturity by quickly expanding your library of operational elements.

ESG fills customer coverage gaps and vCSMs provide best-in-class customer experience to your users.

ESG sells your training courses and subscriptions to your users and manages the consumption of that training.

Our people and expertise are the driving forces behind all of our Customer Success initiatives. Whether you want to better understand your Customer Success Maturity, need help building foundational elements of your CS organization, or need people and automation to help fill in gaps, we’ve got you covered.





Over our nearly two decades at the forefront of the Customer Success industry, we’ve built a foundation of experience, integrity, expertise, and results. We value hard work, self-motivation, and outcomes, alongside creativity, flexibility and heart. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.

RESULTS

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10X CS MATURITY IMPROVEMENT LEADS TO 40% INCREASE IN NET RETENTION FOR ARUBA

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REAL RESULTS FROM REAL CLIENTS. WHAT CAN ESG DO FOR YOU?

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OUR KNOWLEDGE

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MONETIZING CUSTOMER SUCCESS: WHAT YOU NEED TO KNOW BEFORE TAKING THE PLUNGE

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CUSTOMER FEEDBACK STRATEGY IN 4 SIMPLE* STEPS

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OUTSOURCING CUSTOMER SUCCESS VS. BUILDING INTERNALLY

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ARTICLES

Defining the Stages of the Customer Journey Map: Awareness

A customer journey map is one of the first things you think of when you’re trying to improve the customer experience. It’s a roadmap of every interaction you have with your customer from the first moment they learn about your business to the moment they decide to renew (or not renew). It’s an important tool […]

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Building a Beautiful Sales to Customer Success Handoff (+ a FREE Checklist!)

I’ve talked before about how important it is to get everyone on board with the mission of Customer Success. When we’re not all on the same page, silos persist, and they, in turn, impact customer satisfaction. Silos prevent Customer Success from establishing a robust and consistent customer experience across the entire customer journey. They hurt […]

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OUR CUSTOMERS, PARTNERS, AND AFFILIATIONS

Dell EMC logo Pure logo Aruba logo ChurnZero logo Infoblox logo Genesys logo Essity logo TSIA logo HigherLogic logo

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