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WHAT WE DO

ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization.
We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention.

Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization.

ESG identifies specific areas of strength and growth opportunity for your business.

ESG improves your Customer Success maturity by quickly expanding your library of operational elements.

ESG fills customer coverage gaps and vCSMs provide best-in-class customer experience to your users.

ESG sells your training courses and subscriptions to your users and manages the consumption of that training.

Our people and expertise are the driving forces behind all of our Customer Success initiatives. Whether you want to better understand your Customer Success Maturity, need help building foundational elements of your CS organization, or need people and automation to help fill in gaps, we’ve got you covered.





Over our nearly two decades at the forefront of the Customer Success industry, we’ve built a foundation of experience, integrity, expertise, and results. We value hard work, self-motivation, and outcomes, alongside creativity, flexibility and heart. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.

RESULTS

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10X CS MATURITY IMPROVEMENT LEADS TO 40% INCREASE IN NET RETENTION FOR ARUBA

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REAL RESULTS FROM REAL CLIENTS. WHAT CAN ESG DO FOR YOU?

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OUR KNOWLEDGE

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MONETIZING CUSTOMER SUCCESS: WHAT YOU NEED TO KNOW BEFORE TAKING THE PLUNGE

EXPLORE

CUSTOMER FEEDBACK STRATEGY IN 4 SIMPLE* STEPS

EXPLORE
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OUTSOURCING CUSTOMER SUCCESS VS. BUILDING INTERNALLY

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ARTICLES

5 Things to Consider When Evaluating Your CS Tech Stack

It’s never too early to start building your CS tech stack. The earlier you start, the faster you’ll be able to create an effective, scalable, long-term Customer Success strategy. Getting an early start on building your CS tech stack also allows you to experiment with an array of different tools so that you can make […]

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Onboarding CSMs so They Can Make an Impact Faster

To the new CSM who has stumbled upon this post: Yes, you are HIRED! All the hours of tweaking your resume, practicing interview questions in the mirror, making sure your Zoom background had nothing awkward in it, and putting on a professional outfit in your own home has paid off. Now what? You have a […]

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OUR CUSTOMERS, PARTNERS, AND AFFILIATIONS

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