ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization.
We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention.
Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization.
ESG identifies specific areas of strength and growth opportunity for your business.
ESG improves your Customer Success maturity by quickly expanding your library of operational elements.
ESG fills customer coverage gaps and vCSMs provide best-in-class customer experience to your users.
Our people and expertise are the driving forces behind all of our Customer Success initiatives. Whether you want to better understand your Customer Success Maturity, need help building foundational elements of your CS organization, or need people and automation to help fill in gaps, we’ve got you covered.
Over our nearly two decades at the forefront of the Customer Success industry, we’ve built a foundation of experience, integrity, expertise, and results. We value hard work, self-motivation, and outcomes, alongside creativity, flexibility and heart. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.
Written by Peter Armaly It’s summer in the northern hemisphere and the month of August is the most languid month for business. Even half-worked December has more spark if only because of all the excitement that bubbles in anticipation of quick trips to the Caribbean or to Florida where we can lay on a […]READ MORE
So…quick question: What is a customer journey map? If you’ve been following along in my series, you might be wondering if it’s a bit too late in the game for me to ask this basic question. But let’s think about it for a moment. A customer journey map can be many things. Organizations that leverage […]READ MORE