Chat with us, powered by LiveChat

WHAT WE DO

ESG delivers Customer Success as a Service (CSaaS).

We build and support customized programs that extend, optimize, and grow your Customer Success organization.

We will partner closely on your Customer Success strategies and help execute on those strategies by delivering processes, technology solutions, thought leadership, consultation, marketing and digital communication services, unique insights, and exceptional experiences directly to your customers.

Our programs include our Virtual Customer Success Managers (vCSMs) that will extend your customer coverage by reaching out to your end users, complementing your internal resources and strategy as a critical part driving results for your organization.

Our process-driven formula is built on our unparalleled experience helping clients realize maximum value. How do we do it? By turning deep insights into successful customer lifecycle management strategies. From onboarding and building awareness through usage, value realization, and advocacy, our results-driven approach impacts every stage of the customer lifecycle.

DIVE IN

Customer Lifecycle Management

ESG manages small to mid-size customers throughout their entire customer lifecycle.

Onboarding

Rocket ship icon

ESG ensures smooth handoff from sales and runs new customer implementations.

Digital Customer Communication

Message Icon

ESG develops and executes tech-touch strategies to keep customers in-the-know.

Education Sales

ESG sells customer education to drive revenue and educate product end-users.

HOW WE DO IT

Our people and expertise are the driving forces behind all of our Customer Success initiatives. From Onboarding and Education to Lifecycle Management and Digital Communication, we’ve got you covered.

EXPLORE

RESULTS

Bar Graph Icon

CASE STUDY: ESG HELPS MARKETO BREAK TRAINING REVENUE & ATTENDANCE RECORDS

DISCOVER
Pie Chart Icon

CASE STUDY: ESG HELPS VMWARE

DISCOVER
Three dots connected with lines presenting customer success analytics

WHO WE ARE: WHAT CAN ESG DO FOR YOU?

DISCOVER

WHO WE ARE

We’re Customer Success experts passionate about delivering Customer Lifecycle Management, Education, Digital Customer Communication, and Onboarding strategies that work. Our nearly two decades of experience at the forefront of Customer Success strategies and solutions inform each and every project. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.

GET TO KNOW US
Creative customer success team members sitting at their desks.

OUR KNOWLEDGE

A bullseye icon

THE 10 SIMPLE* TRAITS OF AN AWESOME CSM

EXPLORE

NEUROSCIENCE AND CUSTOMER SUCCESS: BUILDING A STRATEGY THAT SUPPORTS HUMAN INTERACTION

EXPLORE
Lightbulb icon

ONBOARDING YOUR CUSTOMERS WITH PURPOSE, MOMENTUM, AND PRECISION

EXPLORE

OPPORTUNITY IS KNOCKING

Are you passionate about helping businesses achieve their goals through Customer Success strategies? We’re hiring. Apply today to join our team.  

Apply

ARTICLES

Customer Success Tools: The New ATM?

In the 1980s, ATMs started to become widespread in banks across the country. Bank customers didn’t have to go up to the counter or interact with a human being at all in order to make a deposit or withdrawal, and tellers were worried. They thought ATMs would replace them, making their jobs unnecessary and at […]

READ MORE

How To Measure Customer Adoption

Imagine one of those food subscription services that sends you the ingredients to easily make meals at home — we’ll call it FoodBox. You sign up for a FoodBox subscription that sends you five dinners for the week, and the box arrives the following Monday. As it turns out, some of the recipes are too […]

READ MORE

OUR CUSTOMERS, PARTNERS, AND AFFILIATIONS

Dell EMC logo Juniper logo Absencesoft logo Aruba logo Customer Success Association logo VMWare logo Infoblox logo Genesys logo Essity logo TSIA logo

GET IN TOUCH