ESG delivers Customer Success as a Service (CSaaS), helping companies efficiently extend their customer coverage model with a pay-for-performance approach powered by people.
What is Customer Success as a Service (CSaaS)?Learn how ESG has reshaped the tired, old customer service paradigm to help companies achieve Customer Success by closing the customer coverage gap.
Expand Your Customer Coverage with Virtual Customer Success ManagersLet our Virtual Customer Success Managers (vCSM) extend your customer coverage to complement your internal resources and strategy.
Success Through Customer Segmentation GuideSegmenting your customers by contract value or size does little to reduce churn and improve adoption. Discover strategies and action plans to optimize your approach.