ESG delivers Customer Success as a Service (CSaaS).
We build and support customized programs that extend, optimize, and grow your Customer Success organization.
We will partner closely on your Customer Success strategies and help execute on those strategies by delivering processes, technology solutions, thought leadership, consultation, marketing and digital communication services, unique insights, and exceptional experiences directly to your customers.
Our programs include our Virtual Customer Success Managers (vCSMs) that will extend your customer coverage by reaching out to your end users, complementing your internal resources and strategy as a critical part driving results for your organization.
Our process-driven formula is built on our unparalleled experience helping clients realize maximum value. How do we do it? By turning deep insights into successful customer lifecycle management strategies. From onboarding and building awareness through usage, value realization, and advocacy, our results-driven approach impacts every stage of the customer lifecycle.
ESG manages small to mid-size customers throughout their entire customer lifecycle.
ESG ensures smooth handoff from sales and runs new customer implementations.
ESG develops and executes tech-touch strategies to keep customers in-the-know.
ESG sells customer education to drive revenue and educate product end-users.
Our people and expertise are the driving forces behind all of our Customer Success initiatives. From Onboarding and Education to Lifecycle Management and Digital Communication, we’ve got you covered.
We’re Customer Success experts passionate about delivering Customer Lifecycle Management, Education, Digital Customer Communication, and Onboarding strategies that work. Our nearly two decades of experience at the forefront of Customer Success strategies and solutions inform each and every project. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.
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There’s an old joke about a naval officer who sees a blip on the radar and gets on the radio to tell them to change course. The person on the other end of the radio refuses, telling the naval officer that he should change his course instead. Indignant, the captain of the ship takes the […]READ MORE