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WHAT WE DO

ESG delivers Customer Success as a Service (CSaaS).

We build and support customized programs that extend, optimize, and grow your Customer Success organization.

We will partner closely on your Customer Success strategies and help execute on those strategies by delivering processes, technology solutions, thought leadership, consultation, marketing and digital communication services, unique insights, and exceptional experiences directly to your customers.

Our programs include our Virtual Customer Success Managers (vCSMs) that will extend your customer coverage by reaching out to your end users, complementing your internal resources and strategy as a critical part driving results for your organization.

Our process-driven formula is built on our unparalleled experience helping clients realize maximum value. How do we do it? By turning deep insights into successful customer lifecycle management strategies. From onboarding and building awareness through usage, value realization, and advocacy, our results-driven approach impacts every stage of the customer lifecycle.

DIVE IN

Customer Lifecycle Management

ESG manages small to mid-size customers throughout their entire customer lifecycle.

Onboarding

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ESG ensures smooth handoff from sales and runs new customer implementations.

Digital Customer Communication

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ESG develops and executes tech-touch strategies to keep customers in-the-know.

Education Sales

ESG sells customer education to drive revenue and educate product end-users.

HOW WE DO IT

Our people and expertise are the driving forces behind all of our Customer Success initiatives. From Onboarding and Education to Lifecycle Management and Digital Communication, we’ve got you covered.

EXPLORE

RESULTS

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CASE STUDY: ESG HELPS MARKETO BREAK TRAINING REVENUE & ATTENDANCE RECORDS

DISCOVER
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CASE STUDY: ESG HELPS VMWARE

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WHO WE ARE: WHAT CAN ESG DO FOR YOU?

DISCOVER

WHO WE ARE

We’re Customer Success experts passionate about delivering Customer Lifecycle Management, Education, Digital Customer Communication, and Onboarding strategies that work. Our nearly two decades of experience at the forefront of Customer Success strategies and solutions inform each and every project. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.

GET TO KNOW US
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OUR KNOWLEDGE

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THE 10 SIMPLE* TRAITS OF AN AWESOME CSM

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NEUROSCIENCE AND CUSTOMER SUCCESS: BUILDING A STRATEGY THAT SUPPORTS HUMAN INTERACTION

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ONBOARDING YOUR CUSTOMERS WITH PURPOSE, MOMENTUM, AND PRECISION

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OPPORTUNITY IS KNOCKING

Are you passionate about helping businesses achieve their goals through Customer Success strategies? We’re hiring. Apply today to join our team.  

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ARTICLES

So, What’s an Acceptable Churn Rate?

From customer satisfaction to revenue, SaaS companies have many factors to worry about when it comes to keeping their business not only afloat, but also thriving. One such factor: What is your churn rate, and what can you do to decrease it? Reality check: these are critical questions, but they don’t have such a straightforward […]

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How Customer Success Data Can Impact Strategy Company-Wide

Your Customer Success efforts generate a lot of data, from product usage to customer behavior to adoption and renewal rates. But how are you supposed to use all that data? Think of the data as the raw ingredients you can buy from the grocery store. You can buy the highest quality ingredients or you can […]

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OUR CUSTOMERS, PARTNERS, AND AFFILIATIONS

Dell EMC logo Juniper logo Absencesoft logo Aruba logo Customer Success Association logo VMWare logo Infoblox logo Genesys logo Essity logo TSIA logo

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