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WHAT WE DO

ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, optimize, and transform your CS organization.

Our customized CSaaS programs include processes, thought leadership, consultation, marketing and digital communication services, technology administration, unique insights, and exceptional experiences delivered directly to your customers.

We know the challenges that Customer Success leaders face, and we’re here to be part of the solution. Your Customer Success strategies serve as our north star, so we can take on aspects of your business that require a focused and results-driven approach that you may not be able to provide on your own today.

We’re here to help you improve your metrics and accomplish your ultimate goal of reduced churn and increased retention.

DIVE IN

Customer Lifecycle Management

ESG manages small to mid-size customers throughout their entire customer lifecycle.

Onboarding

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ESG ensures smooth handoff from sales and runs new customer implementations.

Digital Customer Success

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ESG develops and executes tech-touch strategies to keep customers in-the-know.

Education Sales

ESG sells customer education to drive revenue and educate product end-users.

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HOW WE DO IT

Our people and expertise are the driving forces behind all of our Customer Success initiatives. From Onboarding and Education to Lifecycle Management and Digital Customer Success, we’ve got you covered.

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RESULTS

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CASE STUDY: ESG HELPS MARKETO BREAK TRAINING REVENUE & ATTENDANCE RECORDS

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CASE STUDY: ESG HELPS VMWARE

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WHO WE ARE: WHAT CAN ESG DO FOR YOU?

DISCOVER

WHO WE ARE

We’re Customer Success experts passionate about delivering Customer Lifecycle Management, Education, Digital Customer Success, and Onboarding strategies that work. Our nearly two decades of experience at the forefront of Customer Success strategies and solutions inform each and every project. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.

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OUR KNOWLEDGE

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THE 10 SIMPLE* TRAITS OF AN AWESOME CSM

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NEUROSCIENCE AND CUSTOMER SUCCESS: BUILDING A STRATEGY THAT SUPPORTS HUMAN INTERACTION

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ONBOARDING YOUR CUSTOMERS WITH PURPOSE, MOMENTUM, AND PRECISION

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ARTICLES

CSM Specialization: Balancing Relationships and Knowledge

While we may agree that it takes a certain set of characteristics that make an awesome CSM, your definition of the role of a Customer Success Manager (CSM) likely looks slightly different than the definition that your competitors, vendors, and customers use in their own businesses. The set of customers each CSM interacts with will […]

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Implementing Customer Success in non-SaaS Businesses

You’ve likely heard that Customer Success was born out of the subscription economy, and new market needs of subscription customers. This is 100% true. This also means that CS is primarily referenced with some level of connection to SaaS. But just because CS originated within SaaS does not mean that it only applies to businesses […]

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OUR CUSTOMERS, PARTNERS, AND AFFILIATIONS

Dell EMC logo Juniper logo Absencesoft logo Aruba logo Customer Success Association logo Infoblox logo Genesys logo Essity logo TSIA logo

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