ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization.
We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention.
Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization.
ESG identifies specific areas of strength and growth opportunity for your business.
ESG improves your Customer Success maturity by quickly expanding your library of operational elements.
ESG fills customer coverage gaps and vCSMs provide best-in-class customer experience to your users.
Our people and expertise are the driving forces behind all of our Customer Success initiatives. Whether you want to better understand your Customer Success Maturity, need help building foundational elements of your CS organization, or need people and automation to help fill in gaps, we’ve got you covered.
Over our nearly two decades at the forefront of the Customer Success industry, we’ve built a foundation of experience, integrity, expertise, and results. We value hard work, self-motivation, and outcomes, alongside creativity, flexibility and heart. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.
In part one of this two-part series, I shared the five secondary effects of churn on your organization. I discussed the reality that churn impacts more than just your bottom line, including these very real potential consequences for your brand: 1. Perception of product becoming reality 2. Negative publicity from churned users 3. Employee anxiety […]READ MORE
As a return to “normal” approaches, scalability of the Customer Experience takes a front seat ESG, the leader in Customer Success as a Service®, is proud to announce record-breaking 2021 Q1 results. The company’s unique approach combines consultation, process development, people, and automation to improve the Customer Success capabilities and maturity of technology companies. The […]READ MORE