Customer Success Services

Customer Success as a Service  is helping companies efficiently extend their proactive customer coverage model with a pay-for-performance approach powered by people. As a Customer Success Company, ESG is leading the way in growing new revenue and important business KPIs.  The success of your customer is at the heart of what ESG provides.
What is Customer Success as a Service (CSaaS)?
What is Customer Success as a Service (CSaaS)?Learn how ESG has reshaped the tired, old customer service paradigm to help companies achieve Customer Success by closing the customer coverage gap.
Expand Your Customer Coverage with Virtual Customer Success Managers
Expand Your Customer Coverage with Virtual Customer Success ManagersLet our Virtual Customer Success Managers (vCSM) extend your customer coverage to complement your internal resources and strategy.
Neuroscience and Customer Success
Neuroscience and Customer SuccessAutomation can lower costs and put revenue at risk. What if we first acknowledge that human interaction is essential to the customer experience and build an AI strategy to support that vision? This whitepaper explains how.

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