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WHAT WE DO

ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization.
We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention.

Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization.

ESG identifies specific areas of strength and growth opportunity for your business.

ESG improves your Customer Success maturity by quickly expanding your library of operational elements.

ESG fills customer coverage gaps and vCSMs provide best-in-class customer experience to your users.

ESG sells your training courses and subscriptions to your users and manages the consumption of that training.

Our people and expertise are the driving forces behind all of our Customer Success initiatives. Whether you want to better understand your Customer Success Maturity, need help building foundational elements of your CS organization, or need people and automation to help fill in gaps, we’ve got you covered.





Over our nearly two decades at the forefront of the Customer Success industry, we’ve built a foundation of experience, integrity, expertise, and results. We value hard work, self-motivation, and outcomes, alongside creativity, flexibility and heart. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.

RESULTS

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10X CS MATURITY IMPROVEMENT LEADS TO 40% INCREASE IN NET RETENTION FOR ARUBA

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REAL RESULTS FROM REAL CLIENTS. WHAT CAN ESG DO FOR YOU?

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OUR KNOWLEDGE

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MONETIZING CUSTOMER SUCCESS: WHAT YOU NEED TO KNOW BEFORE TAKING THE PLUNGE

EXPLORE

CUSTOMER FEEDBACK STRATEGY IN 4 SIMPLE* STEPS

EXPLORE
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OUTSOURCING CUSTOMER SUCCESS VS. BUILDING INTERNALLY

EXPLORE

ARTICLES

So, You Want to Write a Case Study?

You did it! You’ve done incredible, meaningful work with your customer, and they clearly love you, your product, and your company. Getting customers to that stage is really the ultimate goal of Customer Success, so this is a moment to be celebrated (cheers!) and documented. Documenting these success stories can be done in several different […]

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ESG Sees Exponential Growth in Customer Success as a Service®

New logo acquisition and current customer expansion demonstrates ESG’s accelerated traction in the marketplace ESG, the leader in Customer Success as a Service®, is proud to announce outstanding Q2 2021 results. The company’s unique approach combines consultation, process development, people, and automation to improve the Customer Success capabilities and maturity of technology companies. ESG experienced […]

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OUR CUSTOMERS, PARTNERS, AND AFFILIATIONS

Dell EMC logo Pure logo Aruba logo ChurnZero logo Infoblox logo Genesys logo Essity logo TSIA logo inSided logo

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