Customer Success Services

Customer Success as a Service  is helping companies efficiently extend their proactive customer coverage model with a pay-for-performance approach powered by people. As a Customer Success Company, ESG is leading the way in growing new revenue and important business KPIs.  The success of your customer is at the heart of what ESG provides.

White Paper Series

The 10* Simple Traits of an Awesome CSM

We’ve interviewed hundreds of candidates and have developed a pool of talented professionals who possess the key attributes that define a successful CSM. This whitepaper will explore the ten traits we recommend for the perfect CSM and how to ensure your team embraces them.

What is Customer Success as a Service (CSaaS)?
What is Customer Success as a Service (CSaaS)?Learn how ESG has reshaped the tired, old customer service paradigm to help companies achieve Customer Success by closing the customer coverage gap.
Expand Your Customer Coverage with Virtual Customer Success Managers
Expand Your Customer Coverage with Virtual Customer Success ManagersLet our Virtual Customer Success Managers (vCSM) extend your customer coverage to complement your internal resources and strategy.
Get More Customer Success Resources
Get More Customer Success ResourcesBuilding a business case to support the need for Customer Success resources doesn’t need to be difficult. This whitepaper explores what to consider before campaigning to increase headcount or purchase software.

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