Practical advice. New and trending topics. Real-life examples. Industry-leading presenters.
That’s what to expect from ESG’s monthly webinar series, Customer Success Unlocked.
You Already Have a Customer Community – Are You Cultivating It?
Jay Nathan, Chief Customer Officer, Higher Logic & Co-Founder, Gain Grow Retain
How Healthy is Your Health Score?
David Sakamoto, Vice President of Customer Success, Gitlab
Neal McCoy, Vice President of Professional Services, BigCommerce
The Path to Advocacy at Scale
Sara Bochino, Vice President of Customer Success, talech
Ari Hoffman, Global Director of Customer Advocacy, Crowdvocate
Megan Macaluso, Sr. Director of Customer Success Strategy, Convercent
Nurturing Employees in Customer Success
Guest Host Peter Armaly, Vice President of Customer Success, ESG
Jim Mercer, Global Head of Customer Success, Zoom
Perry Monaco, Head of SMB & Scaled Customer Success, LinkedIn
What It Takes to Become a Customer-Led Growth Leader
Chris Hicken, Co-Founder and CEO, Nuffsaid
The Two Sides to Driving Organizational Change
Ed Powers, Customer Success Expert
Building a Renewals Practice Inside of Customer Success
Guest Host Michael Harnum, CEO, ESG
Angela Han, Chief Customer Officer, Pluralsight
Executing a Design Workshop for your Digital Customer Communication
Megan Macaluso, Senior Director of Customer Success Strategy & Transformation, Convercent
Centers of Excellence in Customer Success
Carlos Quezada, Head of Digital Services Strategy & Customer Success, Aruba Networks
Rigo Rodriguez, Senior Director of Global Customer Success, Pure Storage
The Role of Human Capital Management in Customer Success
Maranda Dziekonski, Chief Customer Officer, Swiftly
Change Management for Customer Success
Peter Armaly, Senior Director of Customer Success Enablement, Oracle