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Join host Marley Wagner each month, as she unpacks complex CS topics with the industry’s top thought leaders.

Webinar Archive

Using Voice of the Customer to Increase Customer Retention
Anita Toth, Chief Churn Crusher

The Post-Sale Ecosystem
Chris Singh, Chief Customer Officer, Blackbaud

Partner Success: The New Frontier
Star Hofer, Chief Customer Officer, Partnerstack
Carlos Quezada, Head of Digital Services Strategy & Customer Success, Aruba

Demystifying Customer Success from the Board’s Eye View
Joanel Bernardo, VP of Customer Success at Sunstone Partners

You Already Have a Customer Community – Are You Cultivating It?
Jay Nathan, Chief Customer Officer, Higher Logic & Co-Founder, Gain Grow Retain

How Healthy is Your Health Score?
David Sakamoto, Vice President of Customer Success, Gitlab
Neal McCoy, Vice President of Professional Services, BigCommerce

The Path to Advocacy at Scale
Sara Bochino, Vice President of Customer Success, talech
Ari Hoffman, Global Director of Customer Advocacy, Crowdvocate
Megan Macaluso, Sr. Director of Customer Success Strategy, Convercent

Nurturing Employees in Customer Success
Guest Host Peter Armaly, Vice President of Customer Success, ESG
Jim Mercer, Global Head of Customer Success, Zoom
Perry Monaco, Head of SMB & Scaled Customer Success, LinkedIn

What It Takes to Become a Customer-Led Growth Leader
Chris Hicken, Co-Founder and CEO, Nuffsaid

The Two Sides to Driving Organizational Change
Ed Powers, Customer Success Expert

Building a Renewals Practice Inside of Customer Success
Guest Host Michael Harnum, CEO, ESG
Angela Han, Chief Customer Officer, Pluralsight

Executing a Design Workshop for your Digital Customer Communication
Megan Macaluso, Senior Director of Customer Success Strategy & Transformation, Convercent

Centers of Excellence in Customer Success
Carlos Quezada, Head of Digital Services Strategy & Customer Success, Aruba Networks
Rigo Rodriguez, Senior Director of Global Customer Success, Pure Storage

The Role of Human Capital Management in Customer Success
Maranda Dziekonski, Chief Customer Officer, Swiftly

Change Management for Customer Success
Peter Armaly, Senior Director of Customer Success Enablement, Oracle