How Healthy is Your Health Score? 

David Sakamoto
Vice President of Customer Success at Gitlab
Neal McCoy
Vice President of Professional Services at BigCommerce

Customer health scores should enable companies to understand the relative health of their customers in order to accurately predict retention, expansion, and churn. But does yours actually do that? Have you developed a data structure and scoring methodology that enables your team to take the proper action at the proper time to prevent churn, or to capitalize on opportunities for retention and expansion? Join GitLab’s David Sakamoto and BigCommerce’s Neal McCoy as they share their respective journeys toward developing accurate, predictive customer health scores and actionable tips for how you can do the same.  

Watch the recording