You’ve got pain points in your Customer Success strategy. We know — we’ve been there. We’ll bring our nearly two decades of experience, ingenuity, agility, and flexibility to make sure your customers get the attention and resources they need to succeed.
We do it because we can help your organization address the dozens of items piling up on your to-do list. We can enable you to put processes into practice, make data-driven decisions, enhance CSAT and NPS scores, and reduce staffing challenges. All with the ultimate goal of higher retention and less churn.
We are Experienced.
Our teams are Customer Success Certified, actively participate in the CS community, and have the benefit of ESG’s nearly two decades of experience and knowledge in providing excellent customer experiences. Our teams work as part of customized client-specific programs that include virtual Customer Success Managers, Project Management, Inside Sales, Digital Customer Success, Data Analytics & Operations, Software Administration, Customer Marketing, and Customer Education, as well as support and guidance from our leadership team.
We are Domestic.
Our teams are domestic, and located in centers where your customers reside. We have centers in Cincinnati and Denver, along with international team members who support our global customers.
We Go Native.
Wherever your offices are located, the ESG team will soak up as much knowledge and culture from your company as we can – your product, data, processes, and systems. We want to know who your company is and what you care about.
In our virtual Customer Success Manager and Customer Education engagements, we badge ourselves as your employee, and leverage your preferred CS platform to build stronger customer relationships, streamline efficiency, and create better bottom lines.
We’re passionate about helping companies grow and succeed through intelligent Customer Success strategies. Learn how we can work with your existing resources to address your pain points and drive growth.