You’ve got pain points in your Customer Success strategy. We know — we’ve been there. We’ll bring our nearly two decades of experience, ingenuity, agility, and flexibility to make sure your customers get the attention and resources they need to succeed.
We do it because we can help your organization address your client onboarding needs, ensure appropriate client coverage, improve customer communication and education, make data-driven decisions, enhance CSAT and NPS scores, and reduce staffing challenges.
We are Experienced.
Our virtual Customer Success Managers (vCSMs) are Customer Success Certified, actively participate in the CS Community, and have the benefit of ESG’s 18 years of experience and knowledge of providing excellent customer experiences. Our vCSMs work as part of customized client-specific programs that include Project Management, Inside Sales, Marketing, Operations, and Education, as well as support and guidance from our leadership team.
We are Domestic.
Our vCSMs are domestic, and located in centers where your customers reside. We have centers in Cincinnati and Denver, along with international vCSMs who support our global customers.
We Go Native.
Wherever your offices are located, the ESG team will soak up as much knowledge and culture from your company as we can – your product, data, processes, and systems. We want to know who your company is and what you care about. We badge ourselves as your employee, and leverage your preferred CS platform to build stronger customer relationships, streamline efficiency, and create better bottom lines.
We’re passionate about helping companies grow and succeed through intelligent Customer Success strategies. Learn how we can work with your existing resources to address your pain points and drive growth.