You Already Have a Customer Community – Are You Cultivating It?

Jay Nathan
Chief Customer Officer of HigherLogic & Founder of Gain Grow Retain

Customer Success leaders need to start shifting their thinking about customer communities – from seeing them as a massive undertaking or just another CS trend to recognizing them as the opportunity they really are, to recognize and cultivate the community of customers that your company already has. After founding the CS industry’s largest community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has learned a thing or two about how to successfully launch (or revamp) your customer community, and the common missteps to avoid along the way. Listen to our conversation for Jay’s practical advice on how to turn your customers into a community.

Watch the recording