Is CS the Next Frontier of AI?


Joel Passen
CRO and Co-Founder of Sturdy
In a recent survey, Bain Consulting found that nearly two-thirds of CIOs and CTOs said that using AI for Customer Success is one of their top priorities. Yet, many organizations aren’t aware of how and where to use AI. Venture capital has invested more than $170 billion in AI hardware and software platforms and algorithms over the past 6 years. These innovations are coming to market and many are aiming to help businesses increase customer loyalty.

While it’s safe to say that we are still in the early days of AI in customer success, the technology is advancing rapidly. What are the practical applications of  AI in the CS world? What applications are on the horizon? And, what are the common organizational and technical challenges faced by teams seeking to use AI?

We tackled these questions and more with Joel Passen, the CRO and Co-Founder of Sturdy, an AI-powered platform that discovers the insights and issues hidden in customer feedback and conversations.

Watch the recording