Executing a Design Workshop for your Digital Customer Communication

Megan Macaluso, Senior Director of Customer Success Strategy & Transformation at Convercent, will discuss the design phase of a digital sequence for Customer Success. Megan will share her insights on who and what is needed to get started, how to build a foundation that will help you in the long run, and how to ensure you are being customer-centric throughout the process.

Join us Thursday, October 21 at 2 PM ET