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Kelly McMahon Hall |
Sara Bochino Vice President of Customer Success Management, SMB US Bank |
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While digital Customer Success has risen to the top of the agenda for a majority of companies, there are only a few solid use cases we can point to for when the approach has been successful in a robust way. Kelly McMahon Hall and Sara Bochino are experienced practitioners and executive leaders with long histories of helping companies scale their Customer Success organizations to reach and drive value for a wider community of customers. And here’s the kicker… they don’t just think of this as something to be resolved with technology. They believe there is a critical role to be played by people and this is something many companies misunderstand. |