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The Economy & Customer Success – The Impact & What to Do About It

Chris Hicken
CEO
nuffsaid
  You Mon Tsang
CEO
ChurnZero
  Alex Raymond
CEO
Kapta
It’s no surprise to Customer Success leaders that months of a tumultuous economy is having a serious impact on business in nearly every industry. Missed targets, budget cuts, reduced forecasts, layoffs, hiring freezes – we see the signs everywhere. But what, exactly, does this mean for Customer Success within the context of the broader business? And what can Customer Success leaders do to stave off potential negative impacts on their departments, while benefitting the business by protecting and growing revenue? The members of our CEO panel shared their insights, advice, and lessons learned from leading businesses embedded in the Customer Success space during these trying times.

Watch the recording!