Building the foundational elements of a robust, proactive Customer Success organization is a complex, time-consuming task, even for highly tenured CS professionals. While you may have the skills to complete this exercise on your own, most CS organizations simply don’t have the time.
ESG designs, develops, and delivers operating models that are efficient at delivering the profit results your organization needs.
Our clients come to us when they have:
Unlike independent consultants or temporary staff, ESG has a greater breadth and depth of specialized, internal resources that can tackle larger, more complex problems and deliver better ROI. Unlike CSP technology platform providers and third-party CSP integrators, ESG is client-focused and vendor-agnostic, optimizing strategy, people, process, and technology no matter the circumstances.
If your team does not have the time/bandwidth, and/or the experience expertise to diagnose the problems and solve this efficiently, let ESG deploy a temporary team of specialized resources to quickly improve profit performance.
A 5% increase in customer retention can lead to an increase in profits between 25% and 95%.
Existing customers will spend more — 67% more — on your business than new customers will.
Organizations that lead in CX outperformed laggards on the S&P 500 index by nearly 80%. They retain higher wallet share and have customers that are 7-8X more likely to purchase more from the company.
