The Multi-Dimensional Perspectives and Cross-Organizational Responsibilities of a CCO

Candace Wallace
Chief Customer Officer, Relias

Candace Wallace, Chief Customer Officer at Relias, a healthcare technology company, joined host Peter Armaly to discuss the multi-dimensional perspectives and responsibilities of a CCO. She spoke from her experience on how to juggle and balance seemingly conflicting priorities in serving her company and its customers while maintaining a laser focus on knowing that the power of a CCO stems from nurturing deep and mutual trust and accountability with peers on the executive team.

Candace also recommended her favorite book, Grit by Angela Duckworth.

Watch the recording