Demystifying Customer Success from the Board’s Eye View

Joanel Bernardo
VP of Customer Success, Portfolio Operations at Sunstone Partners
The Customer Success world is abuzz with conversations about how strong CS practices can improve company valuation. This commonly evolves into discussions of stock prices or company acquisition costs. While this session won’t provide you with the formula for converting CS metrics like Net Revenue Retention (NRR) into a higher stock price, it will delve into the new frontier of Customer Success in the Private Equity (PE) space. Nick Mehta, CEO of Gainsight, famously refers to this as a business segment that focuses on “predictability and operational excellence.” In this webinar, Joanel Bernardo, VP of Customer Success at Sunstone Partners, shared her insights and advice for leaders who sit at the apex of CS and PE.

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