Most outsourced Customer Success organizations fall into one of two camps: Customer Success consulting or staff augmentation. ESG is built differently. Our mission is to provide expert Customer Success solutions with the perfect blend of both strategic and tactical work.
Our Customer Success experts take a holistic look at your business and develop solutions to assist you in reaching your goals. See marked improvement in your Adoption and Usage rates, enjoy the benefits of reduced churn, and help your customers achieve quicker Time to Value with our proven strategies and solutions.
Your business benefits from our 20 years of expertise and experience in the Customer Success space. We’ll craft a unique approach to growing your business. As a true partner, we’ll flex our expertise around issues that arise before they become big problems for your business.
After the sale, subscription-based businesses are built to drive revenue in a low-friction way for both the customer and the business. But if your strategies aren’t customer-first, you may spend years trapped in a cycle of high churn and constant acquisition. ESG’s experts are here to develop Customer Success strategies that work to keep your costs down, empower your customers, and boost your bottom line.
Learn how your business can benefit from our unique approach.
A well-crafted Digital Customer Success strategy can dramatically improve churn rate and lead to higher renewals.
A positive Onboarding experience leads to significantly faster Time to Value for your end-users.
Customer Lifetime Value improves significantly with proactive Customer Success approaches.