We are Experienced.

All of our virtual Customer Success Managers (vCSMs) are Customer Success Certified, are an active part of the CS Community, and have the benefit of ESG’s 17 years of experience and knowledge of providing excellent customer experiences. Our vCSMs work as part of well-supported and customized client-specific programs that include Project Management, Inside Sales, Marketing, Operations, and Education.

We are Domestic.

Our vCSMs are domestic, and located in centers where your customers reside. We have centers in Cincinnati and Denver, along with our international vCSMs who support our global customers.

We Go Native.

Wherever you are, our ESG team will soak up as much knowledge and culture from your company as we can – your product, data, processes, and systems. We want to know who your company is and what you care about. We badge ourselves as your employee, and leverage your own preferred CS platform to build stronger customer relationships, streamline efficiency, and create better bottom lines.


What is Customer Success as a Service®?

Our CSaaS programs combine consultation, processes, technology, and people to help improve your CS organization and by taking on a part of your business that needs a focused and results-driven approach that you may not be able to provide today. We dig into your customer approach, your data, and your success criteria. We hire virtual Customer Success Managers (vCSMs), who are badged as an internal employee, dedicated to your account, and provide your customers with the highest degree of Customer Success excellence.

Your Success is our Success, and we play to win.

ESG’s ability to provide our customers with exceptional results and work centers on defining your success criteria and aligning the program to support it. Our pay-for-performance hybrid model and our vCSM compensation are directly aligned with your goals to ensure we stay focused. We are driven by winning and accomplishment and will bring that energy to your business.


We get it right from the start.

Our vCSMs are dedicated to your business, are local in Denver or Cincinnati (global presence available based on location), and will become a vital part of your Customer Success organization. Our people are passionate about your customers. We don’t offshore or pool resources. At the beginning of our partnership together, we will create a comprehensive training and implementation plan that ensures our partnership has winning within our sights. We are diligent about onboarding and leverage our implementation expertise to ensure we capture everything that is critical about working with your customers.

When you have the right Customer Success team and strategy on your side, everyone wins. Contact us today to see how we can use our proven process-driven formula to make a serious impact on your bottom line.

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