We are Experienced.
All of our virtual Customer Success Managers (vCSMs) are Customer Success Certified, are an active part of the CS Community, and have the benefit of ESG’s 17 years of experience and knowledge of providing excellent customer experiences. Our vCSMs work as part of well-supported and customized client-specific programs that include Project Management, Inside Sales, Marketing, Operations, and Education.
We are Domestic.
Our vCSMs are domestic, and located in centers where your customers reside. We have centers in Cincinnati and Denver, along with our international vCSMs who support our global customers.
We Go Native.
Wherever you are, our ESG team will soak up as much knowledge and culture from your company as we can – your product, data, processes, and systems. We want to know who your company is and what you care about. We badge ourselves as your employee, and leverage your own preferred CS platform to build stronger customer relationships, streamline efficiency, and create better bottom lines.
When you have the right Customer Success team and strategy on your side, everyone wins. Contact us today to see how we can use our proven process-driven formula to make a serious impact on your bottom line.