Building a Renewals Practice Inside of Customer Success

Everyone knows the significance of keeping your renewal rate high. Without an emphasis on renewals, the subscription economy can cripple your business. But where the renewals practice resides and how you execute your renewals strategy can make a dramatic difference in your most important results (revenue and profit).

Please join us as ESG CEO Michael Harnum leads a conversation with real-world Customer Success practitioner Angela Han, Chief Customer Officer at Pluralsight. In that capacity, Angela has recently wrestled with finding the proper organizational destination for renewals, running renewals pilots inside of Customer Success, and codifying those key learnings to build a scalable renewals practice. Actionable insights guaranteed!

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