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The ability to effectively manage through change is a critical skill for Customer Success leaders, and it must be done (and done well) in two unique areas. First, Customer Success should be at the forefront of driving enterprise-wide change internally, breaking down departmental silos and pushing the business forward. Second, CS must constantly be enabling and facilitating change with customers in order to truly embed your product into their day-to-day life. But how, exactly, do you do that? Long-time CS expert Ed Powers shares the key concepts required for effective change management. |