2022 Customer Success Leadership Study

November 10, 2022

ESG Customer Success

Category: Customer Success Resources, Customer Success Strategy


In the third annual report, your Customer Success friends at ESG and ChurnZero, alongside our sponsors Higher Logic Vanilla and involve.ai, once again set out to bring greater awareness, understanding, and support to the growing CS industry through research that provides an insider’s look at its evolving landscape.

This year’s data reveals trends and common practices from 1,000+ survey respondents, carefully analyzed by our panel of CS experts.

Please complete the form to download the full study and see how you stack up.



Download 2022 Customer Success Leadership Study


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