Enhance Your Customer Success Strategy
Most Customer Success (CS) organizations strive to help customers have the very best product experience possible. However, these organizations often operate in silos, separate from business units like Education Services (ES) that can positively impact product adoption, subscription renewal, and expansion opportunities if integrated correctly. This whitepaper will explore what you need to know to bring CS and ES together to drive a more powerful Customer Success strategy. You’ll learn:
- The impact of well-integrated teams on Customer Success strategy
- Where to insert education in the customer lifecycle
- How to engage education and customer success teams in the same dialogue
- How virtual Customer Success Managers (vCSM) can alleviate resource strain
Enjoy these tips and more when you download this whitepaper today!