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Who Owns Your Customer Communication? Marketing or Customer Success?

Fact: keeping customers is more cost effective than adding new ones. The numbers vary depending on industry, time scale, and who you ask, but the consensus is that it’s five to ten times more expensive to acquire a new customer than it is to retain an existing one. Furthermore, existing customers are more likely to […]

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Upgrade from Freemium to Premium with Tech Touch

Everyone loves free stuff — like free samples of fancy cheese at the grocery store. But there’s a reason the store hands out free samples, and it’s not out of the goodness of their heart. They want you to spend money on a whole block of the fancy cheese. Freemium SaaS models — where the […]

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How to Create a Cross-Channel Strategy that Works

Troy Burk, CEO and Founder of Right On Interactive, shared this thought-provoking article with us, and we want to share it with you! How to create a cross-channel strategy that works By Troy Burk Creating a cross-channel engagement strategy ranks as one of the most significant marketing needs today. With so many businesses in the […]

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Transforming Voice of Customer Through Social Listening

Have you ever stopped and listened, but didn’t hear anything? Probably unlikely. At the minimum, even if no one is physically speaking, we can hear the little things… our own heartbeat, the sigh of a coworker, the hum of a motor. We hear all day long but, are we really listening to the people around […]

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Finding Your Best-Fit Audience

Lauren Littlefield, Director of Marketing at Right On Interactive, shared this thought provoking article with us, and we want to share it with you! Finding your best-fit audience By Lauren Littlefield Do you know who is your brand’s audience? Do you have an ideal or “best-fit” customer? These are important questions to consider before implementing […]

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An Introduction to Customer Lifecycle Marketing

Troy Burk, CEO and Founder of Right On Interactive, shared this thought provoking article with us, and we want to share it with you! An introduction to Customer Lifecycle Marketing By Troy Burk It’s often been said it’s easier and less expensive to retain or upsell a customer than to bring on a new one. […]

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