What to Look for & How to Get It

LinkedIn reported “Customer Success Manager” as one of the fastest-growing jobs in late 2017, and the role is showing no sign of slowing down. Hypergrowth has made it difficult for leaders to (1) identify CS best practices to lay out the best strategic vision and most productive staffing hierarchy; (2) nail down the CSM role requirements and identify the traits that define a great one and (3) find professionals to fill the talent gap without breaking the bank.

Over the past several years, we’ve interviewed hundreds of candidates and have developed a pool of talented professionals who possess the key attributes that define a successful CSM. More than just a job description, we know the natural character and personality characteristics of the ideal CSM. This whitepaper will explore the ten traits we recommend for the perfect CSM and how to ensure your team embraces them.

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