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WHY CONSIDER ESG?



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CLIENTS ARE CHURNING

You have a great product, but clients are still churning. Most companies find that their product is not being fully understood and optimally used by the mid-to-low tier 50%-75% of their clients, which directly contributes to likelihood of churn.

We’ll optimize your onboarding and Customer Success strategies by identifying touchpoints and actions that keep tabs on the bulk of your clients. We become an extension of your business by providing attention and education to clients before they become at-risk.

WHY ESG

YOU’RE GROWING

Congrats! Business growth is fantastic, but an influx of clients means that established processes need to evolve and scale. And as your clients get bigger and more plentiful, onboarding needs to address larger teams, and your CSMs will likely start to feel overwhelmed by the number of accounts assigned to them.

Focus on your business while we evolve your onboarding processes and expand your customer coverage to drive usage across client teams.

WHAT WE DO
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Customer Lifecycle Management

ESG manages small to mid-size customers throughout their entire customer lifecycle.

Onboarding

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ESG ensures smooth handoff from sales and runs new customer implementations.

Digital Customer Communication

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ESG develops and executes tech-touch strategies to keep customers in-the-know.

Education Sales

ESG sells customer education to drive revenue and educate product end-users.

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DIVE DEEPER

We’ve been on the leading edge of Customer Success strategies for 17 years. Learn more about what we do and see the results we’ve won on behalf of clients.

Or, let us do the work. To discuss how we can scale your business using our Customer Success expertise, fill out the form below.

GET IN TOUCH