You have a great product, but clients are still churning. Most companies find that their product is not being fully understood and optimally used by the mid-to-low tier 50%-75% of their clients, which directly contributes to likelihood of churn.
We’ll optimize your onboarding and Customer Success strategies by identifying touchpoints and actions that keep tabs on the bulk of your clients. We become an extension of your business by providing attention and education to clients before they become at-risk.
ESG manages small to mid-size customers throughout their entire customer lifecycle.
ESG ensures smooth handoff from sales and runs new customer implementations.
ESG develops and executes tech-touch strategies to keep customers in-the-know.
ESG sells customer education to drive revenue and educate product end-users.