ESG created Customer Success as a Service® (CSaaS), to help you scale Customer Success – faster.
Over the last 22 years, we’ve partnered with many of the world’s largest & most complex tech companies, to quickly improve revenue performance, operating efficiency, and EBITDA.
ESG facilitates unification of business processes and services models as you are transitioning to the cloud, standardizing experience across the customer portfolio, or consolidating your tool stack.
ESG identifies inefficiencies from high-touch strategic enterprise engagement models to tech-touch long-tail segments and everything in between to quickly improve profit performance.
ESG deploys a temporary team of specialized resources to quickly improve revenue performance.
ESG identifies specific areas of strength and growth opportunity for your business.
ESG improves your Customer Success maturity by quickly expanding your library of operational elements.
ESG fills customer coverage gaps and vCSMs provide best-in-class customer experience to your users.
ESG sells your training courses and subscriptions to your users and manages the consumption of that training.
Our clients need extra capacity, accelerated timelines, and flexible staffing solutions to optimize their GTM operating model and achieve Retention, Churn, and NRR results.
Our CSaaS® Solution deploys a tailored group of specialized resources that augment & act as a temporary extension of your internal team to help you execute where and when it matters most.
We are Customer Success practitioners with over two decades of real-world operating experience. Our clients choose to work with ESG because we are a tactical partner with a bias towards action.
We understand that whether you call it Customer Success, Account Management, or something else entirely, the objective is the same – your overall operating model must quickly be optimized to meet the growing demands of your customers, employees, and shareholders.
Partner Success, or Partner Customer Success (PCS) enables your channel partners to deliver on the promises of your product for your end-users. We know that Partner Success involves both making your channel partners successful and using CS principles to benefit your shared end users – Customer Success for partners and through partners. Partner Customer Success (PCS) […]
READ MOREWritten by Colby Bock There are many posts and articles published by leaders in Customer Success that articulate an attempt to guide current and aspiring Customer Success Managers on their role. Of course, this is natural and something we should expect from leaders. I mean, why call yourself one if you aren’t actually, you […]
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