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WHAT WE DO

ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization.
We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention.

Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization.

ESG identifies specific areas of strength and growth opportunity for your business.

ESG improves your Customer Success maturity by quickly expanding your library of operational elements.

ESG fills customer coverage gaps and vCSMs provide best-in-class customer experience to your users.

ESG sells your training courses and subscriptions to your users and manages the consumption of that training.

Our people and expertise are the driving forces behind all of our Customer Success initiatives. Whether you want to better understand your Customer Success Maturity, need help building foundational elements of your CS organization, or need people and automation to help fill in gaps, we’ve got you covered.





Over our nearly two decades at the forefront of the Customer Success industry, we’ve built a foundation of experience, integrity, expertise, and results. We value hard work, self-motivation, and outcomes, alongside creativity, flexibility and heart. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.

RESULTS

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10X CS MATURITY IMPROVEMENT LEADS TO 40% INCREASE IN NET RETENTION FOR ARUBA

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REAL RESULTS FROM REAL CLIENTS. WHAT CAN ESG DO FOR YOU?

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OUR KNOWLEDGE

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MONETIZING CUSTOMER SUCCESS: WHAT YOU NEED TO KNOW BEFORE TAKING THE PLUNGE

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CUSTOMER FEEDBACK STRATEGY IN 4 SIMPLE* STEPS

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OUTSOURCING CUSTOMER SUCCESS VS. BUILDING INTERNALLY

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ARTICLES

Feeling Stuck? Maybe You Need a Shift in Perspective

There’s a good chance that if you are a Customer Success leader, your workday began by logging in and reviewing your CS metrics dashboard. Checking to see how the teams’ effort yesterday affected today’s retention rates, the number of customers whose health score were improved, customers lagging on adoption and TFV realization, and customers whose […]

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Webinar Q&A Recap: Is CS the Next Frontier of AI?

Speaker: Joel Passen, CRO and Co-Founder of Sturdy During this session, host Peter Armaly was joined by Joel Passen to discuss practical applications of AI in the Customer Success world, challenges teams seeking to use AI are facing, and what’s on the horizon. Our audience submitted some compelling questions and Joel’s thoughtful answers are outlined […]

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OUR CUSTOMERS, PARTNERS, AND AFFILIATIONS

Dell EMC logo Pure logo Aruba logo ChurnZero logo Infoblox logo Genesys logo Essity logo TSIA logo HigherLogic logo

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