fbpx

WHAT WE DO

ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization.
We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention.

Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization.

ESG identifies specific areas of strength and growth opportunity for your business.

ESG improves your Customer Success maturity by quickly expanding your library of operational elements.

ESG fills customer coverage gaps and vCSMs provide best-in-class customer experience to your users.

ESG sells your training courses and subscriptions to your users and manages the consumption of that training.

Our people and expertise are the driving forces behind all of our Customer Success initiatives. Whether you want to better understand your Customer Success Maturity, need help building foundational elements of your CS organization, or need people and automation to help fill in gaps, we’ve got you covered.





Over our nearly two decades at the forefront of the Customer Success industry, we’ve built a foundation of experience, integrity, expertise, and results. We value hard work, self-motivation, and outcomes, alongside creativity, flexibility and heart. We’re not just another SaaS vendor — we’re here to create long-term relationships built on trust and effective solutions.

RESULTS

Bar Graph Icon

10X CS MATURITY IMPROVEMENT LEADS TO 40% INCREASE IN NET RETENTION FOR ARUBA

READ THE CASE STUDY
Pie Chart Icon

REAL RESULTS FROM REAL CLIENTS. WHAT CAN ESG DO FOR YOU?

SEE THE STATS

OUR KNOWLEDGE

A bullseye icon

MONETIZING CUSTOMER SUCCESS: WHAT YOU NEED TO KNOW BEFORE TAKING THE PLUNGE

EXPLORE

CUSTOMER FEEDBACK STRATEGY IN 4 SIMPLE* STEPS

EXPLORE
Lightbulb icon

OUTSOURCING CUSTOMER SUCCESS VS. BUILDING INTERNALLY

EXPLORE

ARTICLES

Capacity Planning in Customer Success

As presenters at ChurnZero’s BIG RYG 2022, Jordan Olivero and I discussed segmentation, tiering, and capacity planning in our session: Financial Modeling for Customer Success: From the Top Down and Bottom Up. The question 100+ CS leaders showed up to answer was: “How do I cover my entire install base of customers in the most […]

READ MORE

2022 Customer Success Leadership Study Signals Industry at a Turning Point

It’s back! And it’s bigger, badder, and packed with more thrilling drama than ever. No, I don’t mean the new season of White Lotus. I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). For the third year in a row, we’re tracking all the twists and turns unfolding in the Customer […]

READ MORE

OUR CUSTOMERS, PARTNERS, AND AFFILIATIONS

Dell EMC logo Pure logo Aruba logo ChurnZero logo Infoblox logo Genesys logo Essity logo TSIA logo HigherLogic logo

GET IN TOUCH