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Why Partner Customer Success is a Win-Win
Partner Success, or Partner Customer Success (PCS) enables your channel partners to deliver on the promises of your product for your end-users. We know that Partner Success involves both making your channel partners successful and using CS principles to benefit your shared end users – Customer Success for partners and through partners. Partner Customer Success (PCS) […]
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Hopes and Dreams of a CSM
Written by Colby Bock There are many posts and articles published by leaders in Customer Success that articulate an attempt to guide current and aspiring Customer Success Managers on their role. Of course, this is natural and something we should expect from leaders. I mean, why call yourself one if you aren’t actually, you […]
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