Team Member Archive

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BRENDA VETTER, PHR

Brenda brings over 25 years of broad Human Resources experience to her role at ESG, having previously supported industries as varied as hospitality, aviation, education, and advertising. Her specific areas of expertise include employee relations, performance management, compensation management and planning, benefits administration, payroll, and employee engagement. Leading ESG’s people practice, Brenda utilizes her outgoing, […]

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COLBY BOCK

Colby’s professional passion is building foundations that create positive customer outcomes, and he brings over 20 years of operational expertise in technology and software to ESG. He has deep experience leading Customer Success, Onboarding & Implementation, Professional Services and Support teams. His ability to see the big picture and focus on building the right foundational […]

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PECOLIA TUBB

Pecolia has over 12 years of experience managing global Inside Sales, Revenue Retention, and Customer Success partnerships. She excels at leading teams, developing talent, and leveraging analytics to deliver successful outcomes. She delights in building relationships and creating win-win solutions for her clients. Consistency builds credibility. Pecolia lives in her hometown of Nashville, TN with […]

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TED HYLE

Ted has over 20 years of financial management experience and a successful history of planning, developing, and implementing strategic business objectives that have provided substantial cost savings in numerous and varied areas of organizations. As a financial leader, Ted has built successful teams by setting clear expectations and has motivated employees to new levels of […]

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MARLEY WAGNER

Guided by expertise in campaign strategy, Digital Customer Success, service development, content creation, and brand identity, Marley is our go-to girl for all things digital. Marley leads ESG’s marketing and brand strategy and our Digital Customer Success practice. Using the power of automation, Marley and her team cultivate campaigns that build demand and improve customer […]

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SHEIK AYUBE

Sheik brings a unique set of strengths to ESG, most notably his ‘roll up your sleeves’ attitude when it comes to driving Customer Success. With nearly a decade in the technology and SaaS space, including his previous role working on multiple enterprise-level portfolios at ServiceSource, Sheik has collaborated with executives and their teams in both […]

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PETER ARMALY

Peter is well-known in the Customer Success industry as a visionary thought leader, having previously held senior roles in both Customer Success and Marketing at Oracle, BMC Software, and as the first Vice President of Customer Success Research at Technology Services Industry Association (TSIA). In his role at ESG, Peter enables Customer Success leaders to […]

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MICHAEL HARNUM

With more than 30 years of experience in the Technology and Services industry, Michael has proven to be an influential leader maximizing employee productivity, improving customer satisfaction, and helping businesses grow. He is passionate about providing a world class customer experience and is driven to help organizations succeed. Michael joined ESG as CEO in November […]