With more than 30 years of experience in the Technology and Services industry, Michael has proven to be an influential leader maximizing employee productivity, improving customer satisfaction, and helping businesses grow. He is passionate about providing a world class customer experience and is driven to help organizations succeed.
Michael joined ESG as CEO in November 2016. Before that, Michael spent five years with ServiceSource where he led a worldwide sales team and developed service offerings that increased end-customer renewal rates and average customer lifetime value.
When he’s not working, Michael enjoys coaching youth sports and spending time with his wife and three children.