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You’ve got pain points in your Customer Success strategy. We know — we’ve been there. We’ll bring our nearly two decades of experience, ingenuity, agility, and flexibility to make sure your customers get the attention and resources they need to succeed.

We do it because we can help your organization address your client onboarding needs, ensure appropriate client coverage, improve customer communication and education, make data-driven decisions, enhance CSAT and NPS scores, and reduce staffing challenges.

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ONBOARDING

The top two reasons for churn are customers not understanding your product or not obtaining any value from it. We’re here to prevent that kind of churn from happening. We solve your onboarding problems so your customers can fully realize the value of your product without frustration or delays. Our Virtual Customer Success Managers (vCSMs) will help your customers define milestones and assist in their full adoption of your product or service.

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COVERAGE

We solve your customer coverage problems by closing the coverage gap. Why? Because customer relationships drive revenue. 20% of your customers may get 80% of your attention — but you know that there are diamonds hiding in the other 80% of your customer base. With the help of our process-driven formula, customer needs are identified, addressed, resolved, and exceeded. Happy, engaged customers are more likely to continue using your products or services. We call that a win-win.

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Cheerful business people laughing in office
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COMMUNICATION

If you struggle to communicate your product’s value proposition or features to your customers, they may not be using your product to its full capabilities. That could lead to churn. Or, maybe you’re aware of a large segment of your customers that your team just isn’t able to devote necessary time and attention to. Our Customer Success as a Service (CSaaS) team helps identify areas of improvement in informing your customers about your product or service, proactively communicating and marketing to your customer base, and ensuring your customers are equipped with the right tools to maximize your product’s value.

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EDUCATION

You want your customers to make the most of your product or service, and you have the tools to ensure they’re able to do so. But what do you do when your customers don’t see the value in your educational tools or are resistant to adopting them? That’s where our team comes in. We provide effective strategies to sell more of your highly beneficial educational tools so your customers feel empowered and confident — and that could lead to a higher rate of renewal. We call that a win-win.

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Person reviewing customer success analytics and KPIs
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DATA

You’re surrounded by customer data. Who uses your product or service, where they live, usage, order frequency, contact with Customer Success representatives, net promoter scores (NPS) — the list goes on and on. It would be great if you could synthesize all of that data into actionable steps to improve your company’s service or product offerings, right? That’s where we come in. We’ll help you untangle complex customer data so you can better serve your existing customers, attract new customers, and develop highly effective marketing and communications strategies.

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KPIs

KPIs are essential. They drive growth, promote accountability, and help benchmark success. But what if your KPIs, like your NPS or CSAT score, are low? What if you know you need to reduce churn, but you’re struggling to implement a plan to do so? You need a plan of action, and our team can help. Why? Because having a clear understanding of where you are will help you understand where to go next. Learn how healthy your customers are, close coverage gaps, and reduce churn with our CSaaS experts.

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PEOPLE

Having the right Customer Success team is vital to the health of your organization. Customer retention, rather than constant acquisition, is tied to long-term business growth. Increasing your retention rates by just 5% can lead to anywhere from 25%-95% increased profits. Can you see where we’re going with this? You need the right team in place. Our CSaaS experts can help close the Customer Coverage gap, optimize your onboarding, and effectively communicate your product’s value proposition and features.

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We’re passionate about helping companies grow and succeed through intelligent Customer Success strategies. Learn how we can work with your existing resources to address your pain points and drive growth.

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