ESG Partners with Customer Success Community Platform inSided

February 3, 2021

Marley Wagner

Category: Customer Experience, Customer Retention, Customer Success as a Service, Customer Success Strategy, Customer Success Tools, Digital Customer Success, Happening at ESG

Customer Success as a Service® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. Both ESG’s services and inSided’s platform share the same ultimate goal: meaningful customer engagement that leads to increased retention, growth, and advocacy.

“We’re excited to partner with a Customer Success thought leader like ESG and co-create content that will be able to benefit the larger CS community,” said Robin van Lieshout, CEO of inSided. “Both of our companies are committed to sharing our expertise and serving as trusted resources, so it’s significant to be able to accomplish that together.”

The partnership will include a series of guest articles on each company’s blog, collaborative virtual events such as podcasts and webinars, and additional co-created content on a variety of Customer Success topics.

“inSided’s cutting edge technology makes them an ideal partner for us,” noted ESG CEO Michael Harnum. “They offer a key component of an effective CS tech stack, and their Community platform is at the forefront of what I think will be one of the next big trends in Customer Success.”

About ESG

ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization. We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention. Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization. Learn more at esgsuccess.com.

About inSided

inSided is the only Customer Success Community platform for SaaS and subscription-based companies. The platform is used by hundreds of companies to drive product adoption, increase retention and build lasting customer advocacy. Through a combination of customer community, knowledge base, and product feedback features, inSided enables customer engagement, self-service support, discussion, and idea generation. With integrations like Zendesk, Skilljar, Salesforce, Mixpanel, and Gainsight, you can connect inSided to the rest of your tech stack and create a 360° view of your customer. Founded in 2009, inSided is headquartered in Amsterdam with an office in New York. For more information visit insided.com.