Education Services Group, LLC (“ESG”), the leading Customer Success as a Service provider, is proud to appoint Megan Macaluso as Vice President of Strategic Development. In her role, Megan will oversee Business Development and will be integral in expanding ESG’s Customer Success solutions.
Michael Harnum, CEO of ESG, stated, “I’m very excited to have someone of Megan’s caliber join the leadership team at ESG. Her breadth of experience in sales, operations and customer success will greatly benefit our current and future customers and our employees. Megan’s leadership attributes will have an immediate and positive impact on the culture of ESG.”
Megan joins ESG after a six-year tenure at Service Source where she led sales teams that consistently hit targets on behalf of her clients, project managed large and complex technical implementations and provided Customer Success Program Management for the largest strategic global accounts. Client advocacy and crafting solutions for her business partners are Megan’s professional passions, and she brings to ESG a thoughtful and dynamic client-centric approach. Megan believes strongly in building robust, principled, and smart solutions for her clients, with a unique skill set to meet those goals.
ESG is reshaping the tired, old customer service paradigm to help companies of all sizes define and achieve customer success by closing the customer coverage gap. Through a process-driven formula built on unrivaled experience, ESG makes its clients successful and helps clients’ customers realize maximum value from their purchases by turning deep insights into profitable customer lifecycle management strategies.
ESG’s pay-for-performance approach is powered by people, tapping the potential of human interaction to help clients find untapped revenue, from the top of their segmentation to the bottom. Throughout the customer lifecycle — from onboarding and awareness building through usage, value realization then advocacy – the ESG process delivers Customer Success as a Service to produce game-changing ROI. Adoption goes up, churn goes down, customer relationships improve and the bottom line grows. Learn more at esgsuccess.com.