Business Information Market Leader Selects ESG to Build and Scale Customer Success Practice

June 21, 2021

Marley Wagner

Category: Customer Success as a Service, Happening at ESG

New Win Adds to Enterprise Technology Providers Leveraging Customer Success as a Service®

ESG, the leader in Customer Success as a Service® (CSaaS), announced today it has signed an agreement to deliver its Customer Success Plan service offering for a new client in the business information services space.

The new client’s platform provides sellers and marketers with comprehensive contact information to help them find new potential customers. Consistently recognized as a leader in the space by G2, the client chose to partner with ESG to build a scalable Customer Success practice to support their over 8 million users.

With the client’s rapid growth in recent years, their expansive customer base ranges from small businesses and startups utilizing a Freemium model to Enterprise contracts with some of the world’s biggest companies, including 95% of the S&P 500. Like many companies, this growth has ushered in a new focus on customer retention and expansion.

“Our team will add firepower to this client’s customer-centric initiatives, using a combination of consultation, process development, people, and automation, to enable them to serve their users in a proactive, effective manner,” said ESG CEO Michael Harnum. “ESG’s proven ability to increase Customer Success maturity and shorten our clients’ time-to-market with new Customer Success strategies makes us uniquely positioned to help this industry leader accomplish its goals of reduced churn and increased retention and growth.”

About ESG

ESG delivers Customer Success as a Service® (CSaaS), enabling technology companies to build, operationalize, and transform their Customer Success organization. ESG’s services enable clients to accomplish their ultimate goal of reduced churn and increased retention. ESG combines consultation, process development, people, and automation to increase clients’ Customer Success capabilities. Learn more at esgsuccess.com.