ESG Sees Exponential Growth in Customer Success as a Service®

July 22, 2021

Marley Wagner

Category: Customer Success as a Service, Happening at ESG

New logo acquisition and current customer expansion demonstrates ESG’s accelerated traction in the marketplace

ESG, the leader in Customer Success as a Service®, is proud to announce outstanding Q2 2021 results. The company’s unique approach combines consultation, process development, people, and automation to improve the Customer Success capabilities and maturity of technology companies.

ESG experienced exponential growth in the second quarter, both in new logo acquisition and expansion with existing customers, demonstrating the increased level of traction that Customer Success as a Service® is garnering in the marketplace.

ESG Q2 2021 News:

  • Total Q2 revenue doubled year-over-year
  • Earned expansions with six existing Enterprise clients
  • Added two net new clients through outside sales & marketing efforts
  • Grew employee base by 15%, adding skills such as project/program management, digital marketing and automation, solution design, internal communications, and Customer Success management
  • Total Q2 earnings increased substantially year-over-year by driving incremental profitability on a larger sales base
  • Increased Q2 cross-sell/up-sell revenue on behalf of ESG clients by 63% year-over-year

Q2 2021 new clients:

  • Business information market leader
  • Medical billing and consulting firm

Q2 2021 client expansions:

  • Global contact center software leader
  • Fortune 500 global public IT Enterprise
  • Wireless networking global leader
  • Public data storage hardware and software company
  • High-growth Human Resources technology platform
  • Global Enterprise hygiene and health company

“At the halfway point of 2021, we are seeing increasing evidence that our Customer Success as a Service® offerings are gaining accelerated traction in the marketplace, as we experienced exponential growth in Q2, in both new logo acquisition and expansion with existing customers,” said ESG CEO Michael Harnum. “After a historic year for our business in 2020, I’m incredibly proud of our team for tackling the continued challenge of growing our business, and exceptionally grateful to our customers, both old and new, for continuing to put their trust in our expertise.”


About ESG

ESG delivers Customer Success as a Service® (CSaaS), enabling technology companies to build, operationalize, and transform their Customer Success organization. ESG’s services enable clients to accomplish their ultimate goal of reduced churn and increased retention. ESG combines consultation, process development, people, and automation to increase clients’ Customer Success capabilities. Learn more at esgsuccess.com.