Michael Harnum Joins ESG As New Chief Executive Officer

December 9, 2016

Marley Wagner

Category: Customer Success as a Service, Happening at ESG


  • Michael Harnum joins Education Services Group (“ESG”) management team and Board of Directors as Chief Executive Officer
  • Keith Leimbach will remain actively engaged on the Board of Directors of ESG
  • ESG continues its focus on partnering with leading software and technology companies to grow education revenue through proactive customer lifecycle management

Education Services Group, LLC (“ESG” or the “Company”), the leading provider of education revenue management services for the software and technology industries, recently named Michael Harnum as its new Chief Executive Officer.

“I am thrilled to join ESG and lead the Company’s growth over the long-term” said Michael Harnum. “Under Keith’s leadership, the business has been positioned for sustainable and scalable growth, and I look forward to building upon ESG’s market leading education revenue management services while also adding new clients and services over time.”

Keith Leimbach added, “Michael Harnum and I worked together very successfully for several years at ServiceSource. I look forward to staying involved with ESG’s senior leadership team in my continuing role as Board member and advisor to the company. ESG’s customers and employees are in excellent hands under Michael’s leadership.”

Michael Harnum joins ESG after recent senior executive leadership roles with Ibotta and ServiceSource. At Ibotta, he helped successfully build and scale a Denver-based, rapidly growing consumer technology platform. Prior to Ibotta, he was at ServiceSource for five years. During his tenure at ServiceSource, Michael led sales teams worldwide for B2B clients across multiple industries, and developed and implemented services offerings that increased end-customer renewal rates and average customer lifetime value. Michael had full general management responsibility for a $70 million sales center with 700 employees on two continents. Prior to ServiceSource, Michael had a successful sales and general management career in the telecommunications industry.

Brad Pierce, ESG’s President and VP of Business Development, is also leaving ESG to become President of Scanner Applications in Cincinnati where he formerly served as Vice President of Marketing and Operations. Brad will also remain involved as a Board advisor and will actively work with Michael Harnum and ESG’s senior management team to successfully transition his new business development activities.

Want to meet Michael and learn more about his plans for ESG? Contact Education Services Group to schedule some time to chat.