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ESG Sees Exponential Growth in Customer Success as a Service®

New logo acquisition and current customer expansion demonstrates ESG’s accelerated traction in the marketplace ESG, the leader in Customer Success as a Service®, is proud to announce outstanding Q2 2021 results. The company’s unique approach combines consultation, process development, people, and automation to improve the Customer Success capabilities and maturity of technology companies. ESG experienced […]

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Global Contact Center Software Leader Expands Relationship with ESG

Four-Year Extension and 10x Scope Expansion Increases Adoption of Customer Success as a Service® Customer Education Offering with Existing Technology Client ESG, the leader in Customer Success as a Service® (CSaaS), announced today it has signed an agreement to extend and expand its relationship with a current client, a global leader in the Customer Experience […]

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Business Information Market Leader Selects ESG to Build and Scale Customer Success Practice

New Win Adds to Enterprise Technology Providers Leveraging Customer Success as a Service® ESG, the leader in Customer Success as a Service® (CSaaS), announced today it has signed an agreement to deliver its Customer Success Plan service offering for a new client in the business information services space. The new client’s platform provides sellers and […]

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ESG Begins 2021 with Record Q1 Performance

As a return to “normal” approaches, scalability of the Customer Experience takes a front seat ESG, the leader in Customer Success as a Service®, is proud to announce record-breaking 2021 Q1 results. The company’s unique approach combines consultation, process development, people, and automation to improve the Customer Success capabilities and maturity of technology companies. The […]

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ESG Closes 2020 with Record-Setting Performance

Customer Success becomes a “must-have” in a tumultuous economy, increasing the need for Customer Success as a Service® ESG, the market leader in Customer Success as a Service® is proud to announce record-breaking 2020 year-end results. The company’s unique approach, combines consultation, process development, people, and automation to improve the Customer Success capabilities and maturity […]

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ESG Partners with Customer Success Community Platform inSided

Customer Success as a Service® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. Both ESG’s services and inSided’s platform share the same ultimate goal: meaningful customer engagement that leads to increased retention, growth, and advocacy. “We’re excited to partner with a Customer Success thought leader […]

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ESG Partners with ChurnZero to Offer Digital Customer Success Strategy Consulting Services

Customer Success as a Service® provider ESG announces a partnership with ChurnZero, a real-time Customer Success platform, to offer Digital Customer Success strategy consulting services to their customer base. ESG is now offering a Digital Customer Success Starter Pack to augment ChurnZero customers’ bandwidth. Communication is essential to maintaining a healthy relationship with your end […]

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Megan Macaluso Joins ESG as Vice President of Strategic Development

Education Services Group, LLC (“ESG”), the leading Customer Success as a Service provider, is proud to appoint Megan Macaluso as Vice President of Strategic Development. In her role, Megan will oversee Business Development and will be integral in expanding ESG’s Customer Success solutions. Michael Harnum, CEO of ESG, stated, “I’m very excited to have someone […]

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Michael Harnum Joins ESG As New Chief Executive Officer

Summary: Michael Harnum joins Education Services Group (“ESG”) management team and Board of Directors as Chief Executive Officer Keith Leimbach will remain actively engaged on the Board of Directors of ESG ESG continues its focus on partnering with leading software and technology companies to grow education revenue through proactive customer lifecycle management Education Services Group, […]

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